My broadband regularly goes down, over three incidents I've had about four engineers out and each time they say it's the cable wearing and each time nothing gets done.
After the last time it went it took so long for it to be sorted I've put up with poor speeds and reconnection, but as I had a bit of time on my hands I had another go at raising a fault call.
Story so far (for this incident):
Raised a call on 31st May; reset IpProfile; didn't work.
Got phoned a few days later to be told is everything alright, no it's not.; heard nothing.
Phone a few days later, and they said they would keep an eye on it.
Phoned yesterday, and had to go through the whole; switch off router, reset, restart; funny old thing nope that didn't fix it...
This is why I didn't have the patience to call each month it fails and rains. Oh I should add, it only gets really bad, when it's windy and rains, so sure enough when the help desk call it's bright sunshine and no rain, so looks almost allright.
This is the underground cable that serves my house, there is no insulation left, there is gaffer tape to hold the strands together, the wire insulation is so bad that it crumbles when you touch it. The vintage of the cable is circa 1960. The telegraph pole it's on wobbles like a child learning how to skate for the first time, the only thing stopping it from going over is my hedge...
Click to see the worn Cable
So forum board members, what do i need to do to get this sorted once and for all?
I really don't have the time or enthusiasm to raise an incident call every month, each time I take a day off it costs me a day's leave.
