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James_lol
Aspiring Expert
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Message 1 of 5

request

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Hi, been a while!

 

Just a quick request to be but back on fast path connection please, or profile reset, or both.

 

1. Product name:BT Home Hub
2. Serial number:+068340+NQ41749822
3. Firmware version:Software version 4.7.5.1.83.8.130.1.32.1.3 (Type A) Last updated 30/07/18
4. Board version:BT Hub 4A
5. ADSL uptime:7 days, 16:46:53
6. Bandwidth:1128 / 10461
7. Data sent/received:1.0 GB / 18.3 GB
8. Broadband username:bthomehub@btbroadband.com
9. BT Wi-fi:Yes
10. 2.4 GHz Wireless network/SSID:BTHub4-WGP8
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:BTHub4-WGP8
15. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic (Smart Wireless)
18. Firewall:Default
19. MAC Address:40:f2:01:1e:82:b0
20. VPI/VCI:0 / 38
21. Modulation:G.992.5 Annex A
22. Latency type:Interleaved
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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: request

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Stats look good and connection stable

i have asked mods if they can get you back on fast from interleaved. They will post here



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StuartH
Moderator
Moderator
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Message 3 of 5

Re: request

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Hi @James_lol 

I can help get this done for you as the line does look stable.

I've sent you a private message asking for details.

Click here to view your private messages

Cheers

Stuart

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DanielS
Moderator
Moderator
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Message 4 of 5

Re: request

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Hi @James_lol ,

Welcome back Smiley Happy

I've placed an order with my suppliers to turn off interleaving. As it's an order, and not a reset, it won't complete until Tuesday. Our suppliers have your interleaving set as 'Auto' which means they can change between either interleaving or fast path (off). This should remove that option.

Have a great day Smiley Very Happy

Thanks

DanielS

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James_lol
Aspiring Expert
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Message 5 of 5

Re: request

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Hi DanielS,

 

Thanks for that 🙂

 

James