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Anne619
Beginner
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Message 1 of 18

slow broadband speed

For some reason my speed has drop from 8 meg to 2meg. Can someone put me on fast path this internet speed is unbearable.?
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Guru
Guru
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Message 2 of 18

Re: slow broadband speed

Hi Anne619,

 

You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.


However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.

To enable the community to help you please see the advice below:

Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.


A summary of the checks are:

1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket?   Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.

1b) Have you tried the Test Socket? - if you have one.

2) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.

3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.

4) please post adsl line statistics 

 


ADSL Line Statistic Help:

 If you have a BT Home Hub like the one below...

 Then:

 1) Go to http://192.168.1.254 or http://bthomehub.home

 2) click Settings

 3) Click Advanced Settings

 4) Click Broadband

 5) Click Connection or sometimes called ADSL (see picture Below)

adslconnection.png

The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)

or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)

 

You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"

 

 If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.

for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.

 

There are more useful links on Keith's website here: If you have an ADSL connection, please select this link

 

 

Don't have a BT Homehub/Voyager?

 http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed

• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate

 

 cheers


jac_95 | BT.com Help Site | BT Service Status
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Distinguished Sage
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Message 3 of 18

Re: slow broadband speed

Moving to fast path will not increase your speed if you follow the details jac_95 has posted then we can see the problem is I think it may be a low IP profile
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Anne619
Beginner
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Message 4 of 18

Re: slow broadband speed

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 01:06:07
Downstream:2.554 Mbps
Upstream:1.031 Mbps
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chrishunt
Newbie
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Message 5 of 18

Re: slow broadband speed

Had this when my BB was finally connected.  BT engineer did a line check from the property and was able to determine that I could get 8mbps error free to the Local eXchange (LX).  However doing a web based speed check I was only able to get just under 2Mbps...  Turned out that my B RAS profile was set to 2Mbps.....  Even though I'd paid for an "up to 16Mbps" service.   The engineer contacted someone else who reset the profile back to around 7.5MBps.  These profiles are supposed to sort themselves out over time based on the quality of your connection.

 

If its been more than 3 days contact BT and report the fault and ask them to check your B RAS profile.  There are other forum posts regarding these getting 'stuck' at 2Mbps.

 

see here for an explanation of a B RAS server:

 

http://en.wikipedia.org/wiki/Broadband_Remote_Access_Server

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Anne619
Beginner
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Message 6 of 18

Re: slow broadband speed

Internet Connection Configuration
Connection Information
Connection time:0 days, 01:16:43
Data Transmitted/Received:25.5 MB / 447.6 MB
Broadband username:bthomehub@btbroadband.com
Password:Not configured
 
TCP/IP settings
Broadband network IP address:86.186.224.29 
Default gateway:217.32.145.137 
Primary DNS:62.6.40.162 
Secondary DNS:213.120.234.30
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Distinguished Sage
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Message 7 of 18

Re: slow broadband speed

Can you please post the further diagnostics part of the BT speedtest this appears after the first test completes if it is stuck after 3/5 days then once you repost the speedtest and the ADSL stats the forum moderators here can arrange a reset if needed
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Anne619
Beginner
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Message 8 of 18

Re: slow broadband speed

FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

 Download  Speed
 1.97 Mbps
  
0 Mbps4 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 1.97 Mbps
 For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
 IP Profile for your line is - 2.31 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 0.59 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.59Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
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Anne619
Beginner
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Message 9 of 18

Re: slow broadband speed

its already been about 3days and i cant wait any longer ive got work that needs to be done this is messing up plans.?

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Guru
Guru
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Message 10 of 18

Re: slow broadband speed

Thanks Anne619,

 

What HomeHub do you have? Have you found the ADSL Line stats such as Noise margin, Line attenuation, ect...

 

Your IP Profile (BRAS) is correct for your sync rate.

 

Your connection has only been connected for ~1hr 6mins, was this a manual reset or manual intervention or did it resync by itself.

 

How was the quiet line test?

 

At your current speed, things should work okay and most things you can do (just a bit slower). Though remember that a residential connection shouldn't really be used as your primary connection for commercial or work purposes.

 

Cheers


jac_95 | BT.com Help Site | BT Service Status
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