My broadband has been down for the last 2 weeks. Now it is back it is so slow it is barely usable at a speed of 0.2mbps. As a disabled person I rely on the internet and panic when it is down. What is going on and what am I paying for if I can't get a decent speed.
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I do have a normal ASDL connection. The BT speed and connection tests refused to complete saying they couldn't see the online hub. An independent one just gave me a basic speed result.
This is the latest speed test which shows that I am not getting anything like the speed I was promised. So much for the BT speed guarantee.
You haven’t yet provided the results from the DSL checker /speed estimate site ( to confirm what the range of speed your line should be capable of is ) , if your phone number isn’t working on the site , try the address option, also you need to post your router stats , so what you are currently getting can be compared to what you should expect.
If you have dialtone and the correct number is read back from 17070 ( as well as the line being quiet on the quiet line test ) , and your broadband not working as expected, then you will need to report it to your ISP , that presumably is BT if you are posting here.