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Aspiring Contributor
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Message 1 of 15

slow broadband

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My broadband has been down for the last 2 weeks. Now it is back it is so slow it is barely usable at a speed of 0.2mbps. As a disabled person I rely on the internet and panic when it is down. What is going on and what am I paying for if I can't get a decent speed.

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: slow broadband

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@gin2ger 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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Aspiring Contributor
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Message 3 of 15

Re: slow broadband

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I tried the test and there is no noise on the line.

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Distinguished Sage
Distinguished Sage
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Message 4 of 15

Re: slow broadband

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@gin2ger 

What speed are you supposed to get?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please edit out your phone number before you post the results.

 

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Aspiring Contributor
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Message 5 of 15

Re: slow broadband

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At least 2mbps

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Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: slow broadband

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@gin2ger wrote:

At least 2mbps


Please can you display the results on this thread. I assume you have a normal  (ADSL) broadband connection?

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Aspiring Contributor
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Message 7 of 15

Re: slow broadband

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I do have a normal ASDL connection. The BT speed and connection tests refused to complete saying they couldn't see the online hub. An independent one just gave me a basic speed result.

 

gin2ger_0-1598632849149.png

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Aspiring Contributor
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Message 8 of 15

Re: slow broadband

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gin2ger_1-1598957851396.png

This is the latest speed test which shows that I am not getting anything like the speed I was promised. So much for the BT speed guarantee.

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Recognised Expert
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Message 9 of 15

Re: slow broadband

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You haven’t yet provided the results from the DSL checker /speed estimate site ( to confirm what  the range of speed your line should be capable of is ) , if your phone number isn’t working on the site , try the address option, also you need to post your router stats , so what you are currently getting can be compared to what you should expect.
If you have dialtone and the correct number is read back from 17070 ( as well as the line being quiet on the quiet line test ) , and your broadband not working as expected, then you will need to report it to your ISP , that  presumably is BT if you are posting here.

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Aspiring Contributor
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Message 10 of 15

Re: slow broadband

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gin2ger_0-1598964759046.png

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