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DannyA
Aspiring Contributor
243 Views
Message 1 of 14

speed problems / connection drops

http://www.speedtest.net/result/1879553530.png

 

Normally I'm at about 6mb, Also at random times in the day the Broadband light on my router flashes orange and i lose connection for about 30 seconds before it comes back on, Not really sure what to do, Any advice would be appreciated.

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13 REPLIES
Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: speed problems / connection drops

welcome to the community forum where members help members

 

in order for the forum members to help please can you post the   adsl stats  from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester  and post the results .

 

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

Someone may then be able to offer help/assistance/suggestions to your problem



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DannyA
Aspiring Contributor
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Message 3 of 14

Re: speed problems / connection drops

Bt speed tester said 0.45

 

 

Line state

Connected
Connection time0 days, 0:12:24
Downstream6,752 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)6.2 dB / 21.0 dB
Line attenuation (Down/Up)32.0 dB / 16.5 dB
Output power (Down/Up)

19.8 dBm / 12.0 dBm

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Distinguished Sage
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Message 4 of 14

Re: speed problems / connection drops

hi can you please give the full hub stats as well as the bt speedtest also are you connecting using the test socket
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Distinguished Sage
Distinguished Sage
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Message 5 of 14

Re: speed problems / connection drops

can you go back to stats page and 'show detail' at bottom and post the errors.  can you also run btspeedtester and post the results please - not beta version



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DannyA
Aspiring Contributor
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Message 6 of 14

Re: speed problems / connection drops

Download speedachieved during the test was - 61 Kbps For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :6.75 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 5.5 Mbps

Line stateConnected
Connection time0 days, 9:48:38
Downstream6,752 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)10.1 dB / 21.0 dB
Line attenuation (Down/Up)32.0 dB / 16.5 dB
Output power (Down/Up)19.8 dBm / 12.0 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)1762948 / 0
CRC Errors (Down/Up)5 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)3
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Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: speed problems / connection drops

your btspeedtester resultd show very low download speed but btspeedtestre is having severe problems just now - see post on this page by DS



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Distinguished Sage
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Message 8 of 14

Re: speed problems / connection drops

imj the speed test .net site result posted by the op also seems low may be worth the poster trying the bt test several times to see any speedtester faults
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DannyA
Aspiring Contributor
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Message 9 of 14

Re: speed problems / connection drops

Still haven't solved the problem, No idea what to do.

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Distinguished Sage
Distinguished Sage
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Message 10 of 14

Re: speed problems / connection drops

can you try btspeedtester again and if it works post the results please

 

are you connected to the test or master socket?



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