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Message 1 of 3

will a BT open reach engineer fix things?

Joined BT at the start of november. Was having a noisy phone line which BT said they could sort if I joined BT for phone/broadband. So I did. day 1 broadband up and running at nearly 16meg. Phone rang- (line still almost unlistenable) and broadband crashed. this repeated many times during which period I did all the suggested checks, switched and replaced filters. Meanwhile bandwidth was reduced to 4 then 1 and now 0.44 meg (too slow for the bt speed checker to work). Phones no longer work at all.


BT tell me the problem must be in the house. This is possible but orange broadband had worked up to the switch so I'm not totally convinced.


If I ask for the £130 engineer visit- do they actually try and fix problems in your house or will they say ' the problem is in the house, taht will be £130 please' ?



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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: will a BT open reach engineer fix things?

if you get engineer visit you will have to agree that if the problem is in your home - your side of master socket - then you wull be charged for visit £130


welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or use a-z, if netgear enter and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem




test socket.jpg

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Distinguished Guru
Message 3 of 3

Re: will a BT open reach engineer fix things?

If the problem is in the home, then that generally means that a phone extension has gone bad.  Fixing it is likely to mean simply disconnecting the problem extension.


Don't assume BT's line checker is correct.  The problem could well be in the wiring close to your home.  If at all possible, use the test socket to eliminate your own wiring as the problem.

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