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Aspiring Contributor
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Message 1 of 26

zero upload speed so cant work from home. HELP!

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Live in a village.

BB has always been poor, but recently I have ZERO upload speed.

So Zoom meetings are impossible.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 26

Re: zero upload speed so cant work from home. HELP!

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welcome to the BT community forum where customers help customers and only BT employees are the forum mods

 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Aspiring Contributor
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Message 3 of 26

Re: zero upload speed so cant work from home. HELP!

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My Home Hub
My Services
Internet:
Connected
 

 

 

 

 

 

 

 

Disconnect
 

 

Broadband username:bthomehub@btbroadband.com 
BT Wi-fi Status:Active 
BT Access Control:Disabled
 

 

 

 

 

 

 

 

Configure
 

 

 

 

My Home Network
Network Device MAC Address IP Address
Devices currently connected to your BT Home Hub:
2.4 GHz Wireless:Unknown-22-23-f6-...22:23:f6:a6:61:12192.168.1.68 
5 GHz Wireless:HPD99953.home40:b0:34:d9:99:53192.168.1.65 
Ethernet:DESKTOP-HVLLTFS04:0e:3c:34:66:2d192.168.1.78 
USB:No devices detected   
 
The BT Broadband service comes with a selection of supporting software applications and supplementary services.
These include BT Wi-fi to allow you to go online anywhere, security software to provide online protection and tools to diagnose and fix connection problems
Find out more and complete a Smart Setup installation for your current device.
Find out more about BT Wi-fi.
 

 

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Aspiring Contributor
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Message 4 of 26

Re: zero upload speed so cant work from home. HELP!

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Have run quiet test, which is fine.

Reported situation to BT who say they have repaired a fault.

file:///C:/Users/steph/Downloads/PerformanceTestReport%20(3).pdf

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Distinguished Sage
Distinguished Sage
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Message 5 of 26

Re: zero upload speed so cant work from home. HELP!

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If a fault has just been repaired, then try a single disconnect of the broadband input for about 20 seconds, that normally sorts the problem out.

 

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Aspiring Contributor
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Message 6 of 26

Re: zero upload speed so cant work from home. HELP!

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Done, no change
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Distinguished Sage
Distinguished Sage
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Message 7 of 26

Re: zero upload speed so cant work from home. HELP!

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@mrunhappy1 wrote:
Done, no change

What speed are you supposed to get, what does this page show against your phone number?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please remove phone number before posting full  results.

Which BT Home Hub are you using?

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Recognised Expert
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Message 8 of 26

Re: zero upload speed so cant work from home. HELP!

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Did you try as requested from @imjolly ?

 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

If so, kindly provide a screen shot of the result.

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Aspiring Contributor
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Message 9 of 26

Re: zero upload speed so cant work from home. HELP!

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Aspiring Contributor
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Message 10 of 26

Re: zero upload speed so cant work from home. HELP!

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Pls advise how to get screen shot

Using windows 10

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