We know these are challenging times, and much of the UK is relying on our network to stay in touch with friends and family and to get vital information. We want you to know that we’ll be here to help you through and keep you connected.
How to get in touch with us and who to talk to if you’re worried
How we’re keeping our network fit and healthy and our customers connected
What entertainment options are available to help you pass the time while at home
We’re here to help
We’re doing everything we can to balance the needs of our customers with the wellbeing of our people. This means the wait time to speak to us might be a little longer than usual – particularly as we’re getting more calls than normal.
Remember, you can also use My BT online or download the My BT app to manage your bills, top-up, buy packs and much more.
The BT Community is also a great place to ask for help and advice about BT products and services. It’s available 24 hours a day, so you can ask questions and find answers when you need them without having to call.
The community isn’t just a place to come if you are having problems – if you just want to pop by for a chat that’s great.
Beware of scams
Unfortunately, there are some people out there who will try to use coronavirus as a way to scam people, sending text messages and emails that attempt to look like they’re from BT.
Do not click on any links that you’re unsure of. To learn more please visit BT Scams
Being here when you need help is our first priority. But right now our call centres are very busy. So, if you just need to check your bill or manage your account please log in to My BT, and help us get to customers who need urgent help faster. Read more from here, Contacting BT call centres
The current situation with COVID-19 means more people are working from home than ever before. We know our network is built to handle this increase during the day as even with the increase in home working, day time usage is not at the level seen on evenings in a normal week. Read more here, VPN Access and Port Forwarding
BT and ITV have teamed up to bring the nation top tips on tech. One video from the series will air weekdays on ITV, showing in the first break of 'This Morning' and the central break of the 'ITV Evening News', BT & ITV's top tech tips