Reporting things like this directly to Openreach , and not reporting your lack of service to your provider, may not necessarily restore your service , Openreach visiting on this basis are going with a view to making their infrastructure safe from hurting or damaging the public or private property…so in the case of a tree falling and ‘snapping’ dropwires from a pole , they will remove the broken cables from the pole incase there was a possibility of entanglement or other injury from those wires hanging down from the pole into a public space ….they won’t necessarily replace the wire , after all, in this case they have no ISP telling them which customer is out if service , and the wire broken as far as OR know may not even be in service , generally these type of visit requests are about the dangerous state of Openreach ‘plant’, not restoration of someone’s individual service.
You may of course get lucky and they restore your service , especially if you notice the visit and ask for your line to be put back up , but that’s not guaranteed and not a replacement for reporting your issue to your provider .
