Hi, I joined the community a couple of years ago when we had just joined BT and had billing issues which the crew on here resolved better than the online\call centres offered.
My problem is at the moment I can not remember my password and when trying to reset it I get the email, follow the link and type in a complient password to get a red warning message saying I dont have the rights to amend my password.
Anyone able to help has I have had to register again with a different email address to write this 
Thanks in advance.
Hi @swift21 sorry you are having difficulty resetting the password for your original forum profile. Please can you drop me a PM with the username concerned and I will be happy to look into this further for you.
Cheers
John
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Hey @swift21,
I've been trying to reach you this morning on your mobile and land line. I left messages on both.
Ideally I need to speak with you to help you. If you aren't free to speak please send me a private message telling me the username you have issues with.
Also, the error message that you state normally happens if you had Facebook connected to your Community profile.
Thanks
DanielS
| Community Moderator | DannyS | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
I have to disconnect it for you. I will need to speak with you as I need to set a temporary password for the account.
I'm here until 4pm and I'll be back on Monday late afternoon. Are you free for a quick call?
Thanks
DanielS
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You are very welcome @swift21.
I am happy that it's all working for you now.
I will arrange for this account to be closed as you have the other one back.
Take care and enjoy your weekend.
Thanks
DanielS
| Community Moderator | DannyS | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the thumbs up next to a reply to say thanks | Help guide to using the community? Click below |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
