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swift21
swift21
Aspiring Contributor

on ‎12-12-2018 0h41

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Message 1 of 8

Can not chnage password on this forum

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Hi, I joined the community a couple of years ago when we had just joined BT and had billing issues which the crew on here resolved better than the online\call centres offered. 

My problem is at the moment I can not remember my password and when trying to reset it I get the email, follow the link and type in a complient password to get a red warning message saying I dont have the rights to amend my password.

Anyone able to help has I have had to register again with a different email address to write this 😞 

Thanks in advance.

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7 REPLIES 7
JohnC2
Moderator
Moderator

on ‎12-12-2018 8h21

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Message 2 of 8

Re: Can not chnage password on this forum

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Hi @swift21 sorry you are having difficulty resetting the password for your original forum profile. Please can you drop me a PM with the username concerned and I will be happy to look into this further for you.

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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DanielS
Moderator
Moderator

‎14-12-2018 12h47 - edited ‎14-12-2018 15h06

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Message 3 of 8

Re: Cannot change password on this forum

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Hey @swift21,

I've been trying to reach you this morning on your mobile and land line. I left messages on both.

Ideally I need to speak with you to help you. If you aren't free to speak please send me a private message telling me the username you have issues with.

Also, the error message that you state normally happens if you had Facebook connected to your Community profile.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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swift21
swift21
Aspiring Contributor

on ‎14-12-2018 13h48 - last edited on ‎14-12-2018 15h06 by Moderator

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Message 4 of 8

Re: Cannot change password on this forum

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Hi, sorry currently out so could not take your call. I will send details. If you think it’s down to Facebook how do I disconnect the link with the community forum?

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DanielS
Moderator
Moderator

on ‎14-12-2018 15h12

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Message 5 of 8

Re: Cannot change password on this forum

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I have to disconnect it for you. I will need to speak with you as I need to set a temporary password for the account.

I'm here until 4pm and I'll be back on Monday late afternoon. Are you free for a quick call?

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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swift21
swift21
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on ‎14-12-2018 16h35

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Message 6 of 8

Re: Cannot change password on this forum

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Sorry, just got your messages. Call me on the mobile Monday afternoon and I should be free after 2pm
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swift21
swift21
Aspiring Contributor

on ‎19-12-2018 18h09

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Message 7 of 8

Re: Cannot change password on this forum

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Many thanks for the call on Monday afternoon which has now resolved the issue.

 

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DanielS
Moderator
Moderator

on ‎22-12-2018 8h45

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Message 8 of 8

Re: Cannot change password on this forum

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You are very welcome @swift21.

I am happy that it's all working for you now.

I will arrange for this account to be closed as you have the other one back.

Take care and enjoy your weekend.

Thanks

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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