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Community Manager
Community Manager
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Community Newsletter Issue 49

Newsletter issue 49.jpg

What's new at BT?  

In this newsletter 

Missed a previous newsletter?

Here are our latest issues!

> Issue 48  

> Issue 47 

Issue 46 

> Issue 45  

Complete Wi-Fi is now available to all fibre customers
Complete Wi-Fi was initially launched to BT Plus customers in November, and is part of our commitment to provide customers with the best connections, at home and on the go.
Now all BT fibre broadband customers can get Complete Wi-Fi - guaranteeing a strong wi-fi signal in every room of their home.
 
 BT Sport to show first Fed Cup tie to be hosted in Great Britain for 26 years
BT Sport's Fed Cup coverage will be hosted by Clare Balding - alongside Laura Robson and Jo Durie. 
With Britain and Poland sharing hosting duties, the Europe/Africa Group 1 Tie will be staged at Bath University from Wednesday 6th to Saturday 9th February. Britain will be joined by teams from Serbia, Croatia, Georgia, Slovenia, Greece, Turkey and Hungary.
tennisnewbanner.jpg 
 What's new on BT TV?
The Grand Tour season 3 on Prime Videothe-grand-tour-136432192716402601-190103145023
Who's ready for more middle-aged men rampaging around the world? A riotous celebration of cars, travel and, occasionally, friendship – The Grand Tour will be back for a third season! 
When is it released? Where is it filmed? Here is everything you need to know about the return of Clarkson, Hammond and May.
 
balladofbusterscruggs-136432921448402601.jpgThe Netflix hot list
From Roma to The Ballad of Buster Scruggs, Oscar-nominated films and documentaries available to stream now. Netflix isn't all all box sets and binges: enjoy these incredible Oscar-nominated movies and documentaries on Netflix via BT TV today.

Community updates and hot topics 

The BT Community is now 9 years old! Here is a look back to the last year 

The last year has been another very busy year for the community and the moderation team, so we’ve put together a small snapshot of what has happened over the last 12 months.

Most viewed topics
Scam calls and scam awareness threads have been the most viewed topics over the last year, so it’s unsurprising that these threads have been a regular feature of this newsletter.

Most discussed topics
The longest thread last year was the Whole Home WiFi firmware thread, with almost 1200 posts on this thread alone. The community’s feedback proved invaluable in getting a fix rolled out.

This was followed by the Wifi Calling discussion totalling over 1000 posts.

Top boards
Unsurprisingly, the top boards were the Home setup, Wi-Fi & network discussions and the BT Fibre broadband boards, with millions of views and over 27.000 posts combined.

Changes to the community
Last February we revealed a new community design. The community had remained largely unchanged since its launch 2010 - it was a big change and not without its challenges, but it was a necessary and welcome one as it has made it easier for new members to post, as well as make the design responsive.

This allowed the community webpages to adjust to the screen size of the devices in use, which was a huge improvement from the original mobile version.

Thanks
A heartfelt thank you goes to our community leaders, who continue to offer some great help on the community, as well as all of our community members who regularly log on to post their advice. That’s what online communities are all about, and we couldn’t do this without you.

Stories on bt.com news – our highlights

BT TV App - Watch BT TV on the go: Everything you need to knowbt-tv-app-136428004710202601-180627114248

The BT TV App takes your viewing experience to the next level, giving you innovative ways to access content at home and on the move.

Find out everything you need to know about the BT TV App and how to get it.

 

What is Adastral Park? Find out about BT's pioneering tech research centrethe-queen-opening-martlesham-136423051279302601-171120143157

When asked to think of a BT landmark, most people would probably say London's BT Tower, but there are many more facilities scattered around the world.

Adastral Park isn’t quite as well-known - but it has played a big role in innovation for BT and several other companies since it was opened by the Queen on November 21, 1975.

Find out more about the groundbreaking research that goes on there.

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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