I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @puppykins sorry you have had such a poor experience when you called. We will be happy to help you with the repair of your phone line if you send us over your details. Please click on my profile and select the contact the mods option and complete the form and we will chase this for you.