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Beginner
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Message 1 of 3

Ex Employee Unable to see Broadband Upgrades

When investigating an online upgrade using BT.com website  and My BT I receive a message advising 'glad to see you are a BT employee, please use the Employee Portal'.

I certainly was an employee but moved on in June 2008; and I am now retired. As you would expect I no longer access any sort of employee portal. 

I am not currently receiving any employee discounts or perks so would like to see this marker removed. When I contacted the BT 'value team' by phone they advised not to worry; and eventually the employee marker will drop off!

Rather than wait for that can anyone advise, maybe a moderator,  a contact number or web link where i can take this up with the appropriate team?

New to the Community so apologies in advance if this is the wrong Board, Thanks.

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Expert
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Message 2 of 3

Re: Ex Employee Unable to see Broadband Upgrades

Hi @Nigel2000 

Speak with the 'Easy Assist' team, you're most likely on an old ex-employee package, they can regrade you and offer a discount.

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Moderator
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Message 3 of 3

Re: Ex Employee Unable to see Broadband Upgrades

Hi @Nigel2000 

Welcome and thanks for posting!

That's some sound advice from @-Richie- 

I have sent you a private message that should get you sorted 😀

Cheers,

Robbie

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