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Community Manager
Community Manager
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Message 1 of 14

Introducing BT Halo


Halo.jpg

 

BT Plus has had a makeover in more ways than one. It’s got even more ways to keep you online. And we’re giving it a new name – Halo.   

Halo keeps everything you love about BT Plus and gives you complete reassurance wherever you’re connected.  There are two tiers to Halo: Halo 1 and Halo 2. The additional benefit with Halo 2 is that it comes with Home Tech Experts and our latest Smart Hub.  In the coming months, over a million BT Plus customers will become Halo 1 customers and they will then have the option of upgrading to Halo 2.

 

So, what’s the difference?

 

Halo 1

Complete reassurance inside, outside, always

Halo 1 gives you ultra-reliable broadband and more from your mobile & home phone.

 

More than just broadband

As well as our fastest fibre broadband, you can choose to add Complete Wi-Fi which comes with a guarantee to give you wi-fi all over the house and if for any reason you can't get a signal everywhere, you can get £20 back.  And if you have a problem with your broadband or you tell us you’re moving home, we’ll send you a Mini Hub straight away to get you back online quickly.

 

More from your mobile & home phone

Whether you’ve already got mobile with us or are brand new, we’ll immediately double the data you get on your mobile plan. You can also opt for a No Limits plan: this gives you totally unlimited calls from your home phone, including to all mobiles plus unlimited data on your mobile. 

 

All for one great price & Our price promise

We’ll never charge you more than a new customer, and your bill won’t go up when your contract ends.  This doesn’t include any changes as a result of the annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.

 

Dedicated support

If you have any problems with your broadband or mobile, we have dedicated teams in the UK and Ireland to help online and on the phone.

 

 

Halo 2

Complete reassurance inside, outside, always

Halo 2 gives you everything from Halo 1 and more, with service like you’ve never experienced.

 

Expert tech support in your own home

We’re taking the support you get from your broadband and mobile provider to a whole different level.   Whether you need a hand setting up your broadband or fixing a problem, give us a call and our new team of Home Tech Experts will be round to help you out with 2-hour appointment slots, 7 days a week, so there’s no more waiting around.

 

More than just broadband

As well as our fastest fibre broadband, get our latest Smart Hub if you don’t already have one. You can also choose to add Complete Wi-Fi which comes with a guarantee to give you wi-fi all over the house and if for any reason you can't get a signal everywhere, you can get £20 back. And if you have a problem with your broadband or you tell us you’re moving home, we’ll send you a Mini Hub straight away to get you back online quickly.

 

More from your mobile & home phone

Whether you’ve already got mobile with us or you’re new to BT mobile, we’ll immediately double the data you get on your mobile plan. You can also opt for a No Limits plan: this gives you totally unlimited calls from your home phone, including to all mobiles plus unlimited data on your mobile. 

 

All for one great price & Our price promise

We’ll never charge you more than a new customer, and your bill won’t go up when your contract ends.  This doesn’t include any changes as a result of the annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.

 

You can find out more about Halo from this link BT Halo

13 REPLIES 13
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Contributor
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Message 2 of 14

Re: Introducing BT Halo

I am confused.  BT PLUS already gives complete Wi-fi, a mini hub and smart hub 2.  Are you removing items by changing people to Halo 1?  The only advantage to Halo 2 appears to be home visits.

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Distinguished Guru
Distinguished Guru
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Message 3 of 14

Re: Introducing BT Halo


@vintagewireless wrote:

The only advantage to Halo 2 appears to be home visits.


That's about the size of it if you already have a Smart Hub 2, in which case the only change as a BT Plus customer is the name.

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Aspiring Contributor
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Message 4 of 14

Re: Introducing BT Halo

Going to be honest, I am VERY suspicious of this new Halo package and it looks like BT might be trying to pull a fast one.

 

As youve no doubt read in the media, phone companies are going to have to offer existing customers deals equivalent to those offered to new customers. So if a new customer is being offered fibre for £36.00 a month, then an existing customer on the same package will at renewal need to be offered the same deal. My gut feeling is that Halo is being marketed to get around this change.

look at the BT prices for new customers

Regular Fibre 2 - 39.99

Halo Fibre 2 - 57.99!!!!!!!!!

What is the difference between these two packages? Some tech support and a stay connected promise. 

 

But, if you are on "Halo" and it comes to the end of your contract, they only have to match what a new customer is being charged £57.99

Whereas regular fibre 2, they will be obliged to let you have it for £39.99

Looks very much to me like BT are trying to get existing customers onto a plan that will have an artificially high "new customer" deal to get round the change in the law. Personally I am getting about 3 emails a week as well as countless bits in the post trying to get me to switch. 

 

 

 

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Message 5 of 14

Re: Introducing BT Halo

Received phone call asking for feedback from  BT employee wanting to tell me about improvements BT was making. Listened politely to his talk. BT was making broadband available in every room of your house, call centre in this country, home calls to fix broadband problems etc. He was sending out a new hub. If my old hub is working fine for me I don't even need to plug the new one in. Received the new hub and wasn't going to bother with it but CHECKED ONLINE. Imagine my surprise to learn my broadband package had been changed to halo 2. There was no mention of a new contract or a new price during the phone call. Phoned to complain and get my package changed back on 21 December and that was the last I heard from them. As of 5th January have still not heard back. They were supposed to send me a grey addressed bag to return the package via the post office, but needless to say, no word from them yet. Either they have been celebrating Christmas, Hogmanay and New Year for the last couple of weeks or they have no intention of sending me the bag to return their stuff in. BE WARNED EVERYONE - If you get a phone call asking to talk to you about improvements BT is making, tell them you are not interested and hang up fast. Will post back if I hear from them and manage to get rid of the unwanted and unsolicited **bleep** they sent me.

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Contributor
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Message 6 of 14

Re: Introducing BT Halo

At last, someone rightly suspicious.

Home visits! 

The whole pricing thing is nonsense, unnecessarily complicated.

Deliberate tactics. Ask the rail operators.

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Moderator
Moderator
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Message 7 of 14

Re: Introducing BT Halo

Hi @nothappycustomer,

Welcome to the Community and thanks for posting.

Sorry that your package was changed without your consent. Has everything now been sorted or would you like one of the MOD team to take a look into this for you?

Thanks

Matt

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Beginner
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Message 8 of 14

Re: Introducing BT Halo

Ha.

How much is Halo on ADSLMax, which is all there is on offer where I live?  I can download at a less-than-blistering 5Mbps, which is not bad, given that the restaurant up the road gets about 256Kbps... 😞

And yes, ADSLMax has indeed been obsolete for years (see Wikipedia) but like I said, that's all we can get here...

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Newbie
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Message 9 of 14

Re: Introducing BT Halo

I have bt Halo2 internet went down rang up got the mini hub next day but appointment 4 days later between 8 and 1 

What's happened to 2 hour time slot 

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Distinguished Guru
Distinguished Guru
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Message 10 of 14

Re: Introducing BT Halo


@Adey69 wrote:

What's happened to 2 hour time slot 


Doesn't that apply to the home help service rather than fault repair visits?

 

"Expert tech support in your own home

We’re taking the support you get from your broadband and mobile provider to a whole different level.   Whether you need a hand setting up your broadband or fixing a problem, give us a call and our new team of Home Tech Experts will be round to help you out with 2 hour appointment slots, 7 days a week, so there’s no more waiting around."

 

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