cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Anonymous
Not applicable
193 Views
Message 1 of 6

Not able to reset passwordfor BT community.

Hi i wanted to log into the BT community on the 28/05/20021 but could not remember password so i did a reset password but nothing happened so i tried another 3 times still nothing. The next day i saw in my spam email that the first two went into my spam email approx 2.5 hours later and the second two had arrived in my spam folder over 6 hours later in the middle of the night. I used the link on the last one and it said that the token had expired. I then did the forgotten password thing again i manged to try reset within 10 minutes of email arriving and again it said token had expired. I spoke to BT on chat who said they could not help and told me to ring 0800800150 but they could not help. So i have had to registar under my other email to ask if anyone can help me get my account in my original email address.

0 Ratings
Reply
5 REPLIES 5
JohnC2
Moderator
Moderator
182 Views
Message 2 of 6

Re: Not able to reset passwordfor BT community.

Hi @Anonymous, thanks for posting and sorry you are having trouble with the password reset on your original profile. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to sort this for you.

cheers

John

0 Ratings
Reply
Anonymous
Not applicable
177 Views
Message 3 of 6

Re: Not able to reset passwordfor BT community.

Thanks

0 Ratings
Reply
Anonymous
Not applicable
174 Views
Message 4 of 6

Re: Not able to reset passwordfor BT community.

How do i reply to a private message i can't see a reply button.

0 Ratings
Reply
Carlusha
Recognised Expert
163 Views
Message 5 of 6

Re: Not able to reset passwordfor BT community.


@Anonymouswrote:

How do i reply to a private message i can't see a reply button.


Top right, by the envelope. Read the message, then bottom right of the message body, you have the option to either delete or reply.

Anonymous
Not applicable
155 Views
Message 6 of 6

Re: Not able to reset passwordfor BT community.

Thanks ive sorted out.
0 Ratings
Reply