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Mercian
Newbie
930 Views
Message 1 of 4

Poor customer service

After 2 hours waiting for a call back that was promised within 10-20 minutes along with the roundabout of trying to contact someone to speak to about a realatively simple matter, I eventually used the phone option of cancellation.
Strangely enough my call was immediately answered and I got the answer to the relatively simple matter I wished to resolve.

However, the lack of contactability, frequent service losses, the poorly designed web pages, the tedious and unhelpful telephone merry-go-round and the noticable lack of customer support have convinced me that BT is not the supplier for me.

The recent price hikes have not helped and I can get the same or better deals from other suppliers.

Get your act together BT or you will lose more and more customers. I will be cancelling my account tomorrow.

3 REPLIES
Distinguished Sage
Distinguished Sage
926 Views
Message 2 of 4

Re: Poor customer service

Welcome to this forum.
This is a customer to customer forum only,

 

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.

0 Ratings
Mercian
Newbie
915 Views
Message 3 of 4

Re: Poor customer service

That is such a shame because for customer service help/enquiries/feedback BTs own main site directs us here which is why I took the trouble and time to register here, log on and post - looks like I will be well rid of BT as a supplier then =/

 

edit : I suppose the true values,merit and ethos of a company shows through in how they deal with a problem or a dissatisfied customer and on current form BT are lacking. If like me, other customers look through forums like this and see how truely bad BT's service is to others, then they will not feel as if it is just them and dispense of their services like I intend to.

Distinguished Sage
Distinguished Sage
911 Views
Message 4 of 4

Re: Poor customer service

If you explain your problem here, and the community cannot help, then it is possible to get assistance from a small UK based BT specialist team.

Is it a problem with your Internet connection?

If it is, are you on normal broadband or BT Infinity?

 

Is it a phone or billing problem?

 

0 Ratings