cancel
Showing results for 
Search instead for 
Did you mean: 
queby3
Contributor
615 Views
Message 1 of 11

Sales call

My husband has just received a phone call from BT. Someone offering updates or something, usually £5 pm but he can have it for £2 pm. New router, etc., etc,. He was speaking at speed so my husband asked him to email or post the info, he'll have a look at it and decide. He said he couldn't do that. This is BT in the business of communication, right? 

The fact that they just want you to sign up for stuff on the phone without seeing the full info is bad enough....

If I was a sole account holder I would never get these offers as I'm deaf and struggle to use the phone. Assuming I managed somehow to answer and start speaking to the salesperson and asked them to send the information as I don't cope well with phone calls, would they still refuse? Isn't this discriminatory?

This is not the first time we have been called about this. Always ask for it in writing, always refused. Might have signed up for it if we were able to read it.

0 Ratings
Reply
10 REPLIES 10
Distinguished Guru
612 Views
Message 2 of 11

Re: Sales call

Hi.

What number called you?

 

0 Ratings
Reply
queby3
Contributor
608 Views
Message 3 of 11

Re: Sales call

Our phone not clear when chcking calls. Looks like

 

01916719997

0 Ratings
Reply
Distinguished Guru
605 Views
Message 4 of 11

Re: Sales call


@queby3wrote:

Our phone not clear when chcking calls. Looks like

 

01916719997


A quick online search indicates this is a scam call - however scammers tend not to use the same number. This number has been reported as dodgy for years.

0 Ratings
Reply
Highlighted
queby3
Contributor
601 Views
Message 5 of 11

Re: Sales call

That may have come in after the BT call. I will have to recheck the number. 

0 Ratings
Reply
queby3
Contributor
598 Views
Message 6 of 11

Re: Sales call

The only other caller was

 

07718962556

0 Ratings
Reply
Distinguished Guru
Distinguished Guru
592 Views
Message 7 of 11

Re: Sales call


@queby3 wrote:

This is not the first time we have been called about this. Always ask for it in writing, always refused. Might have signed up for it if we were able to read it.


You can put that right, or at least take a step in the right direction. Go to MyBT > Settings (top left) > Profile > Scroll down to Marketing Preferences > Edit out (bottom right) those you don't want.

--
You can click the thumbs up icon below this message if you think it was helpful.
queby3
Contributor
588 Views
Message 8 of 11

Re: Sales call

thank you. So is this number genuine?

0 Ratings
Reply
Distinguished Guru
Distinguished Guru
576 Views
Message 9 of 11

Re: Sales call

The mobile number you quoted in Message 6 is genuine and appears to be a private one. You might want to check it out by ringing back, but dial 141 first to withhold your own number in case it's someone you don't want to contact you again.

--
You can click the thumbs up icon below this message if you think it was helpful.
0 Ratings
Reply
queby3
Contributor
552 Views
Message 10 of 11

Re: Sales call

Not sure why someone from BT would make a sales call from a mobile phone!
0 Ratings
Reply