My husband has just received a phone call from BT. Someone offering updates or something, usually £5 pm but he can have it for £2 pm. New router, etc., etc,. He was speaking at speed so my husband asked him to email or post the info, he'll have a look at it and decide. He said he couldn't do that. This is BT in the business of communication, right?
The fact that they just want you to sign up for stuff on the phone without seeing the full info is bad enough....
If I was a sole account holder I would never get these offers as I'm deaf and struggle to use the phone. Assuming I managed somehow to answer and start speaking to the salesperson and asked them to send the information as I don't cope well with phone calls, would they still refuse? Isn't this discriminatory?
This is not the first time we have been called about this. Always ask for it in writing, always refused. Might have signed up for it if we were able to read it.
