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Community Manager
Community Manager
Message 1 of 1

We’re starting to safely re-open our stores


We’re starting to re-open our stores and to keep you and our teams safe we’re doing things a little bit differently.

Following government guidance, we’ve introduced some new measures in-store.

As part of this, we’ll be restricting the number of customers in-store at one time. You can avoid having to queue by booking an appointment online. Customers with an appointment need to arrive promptly.

We’re also adding distance reminders to the floor and using screens to separate customers from our advisors.


What else to expect in our stores


  • We’re offering hand sanitiser stations in every store and giving customers a single-use stylus for signing contracts on a tablet.
  • We’ll clean your device before and after handling it. Demo equipment has been removed from the shop floor, it will be available on request and thoroughly sanitised.
  • We’ll clean all surfaces including screens, tables and chairs after each customer. And every store will undergo a full clean each day.
  • All stores will move to card payments only, no cash will be exchanged on the premises.


Booking a telephone appointment

If you’re not ready to visit our stores yet, you can still schedule a callback with one of our experts at a convenient time.

Our advisers can offer a wide range of services over the phone. Such as:


  • Mobile billing and payment queries
  • General help and support on tech or apps and mobile device support
  • Changing a price plan or adding a bundle
  • Online help a support


Unfortunately, we can’t take payments over the phone or offer the full range of services we can in-store.  This means we will be unable to offer upgrades or new sales over the phone.

You can find out more about the different support we can offer customers, and book a telephone callback or in-store appointment on our website.



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