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helzapoppin
Aspiring Expert
692 Views
Message 1 of 9

unable to post in landline

i am trying to post in landline but i got this come up exception id. 7022048F

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8 REPLIES 8
Moderator
Moderator
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Message 2 of 9

Re: unable to post in landline

Hi @helzapoppin Sorry that you experienced a problem when trying to post on the landline section of the forum. I have tested this section and was able to post OK. Please can you check again and let me know if your still having difficulty.

Thanks
John

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helzapoppin
Aspiring Expert
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Message 3 of 9

Re: unable to post in landline

this is what come up when i posted on land lineScreenshot (72).png

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Moderator
Moderator
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Message 4 of 9

Re: unable to post in landline

Hi @helzapoppin That's strange alright. You can post on this board but not the landline.  What browser are you using? Have you cleared cookies and cache? Would you be kind enough to try posting using a different browser? 

In the meantime if you post your query on another board and I will move it for you to the landline board.

Cheers
John

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helzapoppin
Aspiring Expert
618 Views
Message 5 of 9

Re: unable to post in landline

sorry i have only just got back to you. i used the firefox browser and still unable to post

in landline, yet i can post in mobile and in all the other ones.

i dont need to post in landline now the strange 0800 calls have stopped now so

thanks for your help.

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Moderator
Moderator
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Message 6 of 9

Re: unable to post in landline

@helzapoppin Thanks for the update, I'll raise this with our community manager anyway as that is a strange issue. 

Thanks

Neil

 

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Community Manager
Community Manager
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Message 7 of 9

Re: unable to post in landline


@helzapoppin wrote:

i am trying to post in landline but i got this come up exception id. 7022048F


Hi @helzapoppin

I am sorry you haven't been able to post on the 'landline' board.  Not sure what is causing this so I have raised a ticket to Lithium, our supplier and have asked them to investigate.  

I will update you when I know more.

Cheers Sean

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Community Manager
Community Manager
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Message 8 of 9

Re: unable to post in landline

Hi @helzapoppin,

Sorry for the delay in getting back to you on this one.  I don't have a meaningful update for you other than Lithium are still investigating and they have raised this to a specialised team to try and understand what is preventing you from posting on the Landline board.

As soon as they give me an explanation I will let you know.

Cheers

Sean

 

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Community Manager
Community Manager
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Message 9 of 9

Re: unable to post in landline


@helzapoppin wrote:

i am trying to post in landline but i got this come up exception id. 7022048F


Hi @helzapoppin,

I am very sorry for the extended delay in finding a solution for this issue.  I have received word that our supplier found a technical issue which they have now rectified and they believe this issue should be fixed.

When you get a chance please try creating a thread on the Landline board?  Any further problems please post back here to let me know.

Thanks for your patience while we worked on this Smiley Happy

Cheers

Sean

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