on 07-07-2011 20h49
I am trying to connect my Kindle to BT Openzone. I read the help item on this and followed the process outlined but all I get when I click on "connect" is a message that says "Unsupported Wi-Fi network
Enterprise or peer to peer Wi-Fi networks are not supported. Try connecting to other networks"
The BTOpenzone signal is coming up with 4 bars when the Kindle scans for available networks so the signal should be OK
I am an experienced IT person and have set up lots of other networks but finding BT connection very unreliable.
I have also tried connecting to the Openzone signal from my PC without success and from my PC and the Kindle to a BTFON hotspot all without success. I am very disappointed with the capabilities of this service.
Any ideas please
on 07-07-2011 20h59
Hi robotman, welcome to the forum.
Acess via the landing page is with the status of "BT BB customer", using your primary e-mail and password details.
Use btinternet.com and not btopenworld.com in the email address.
on 07-07-2011 21h06
07-07-2011 21h45 - edited 08-07-2011 8h26
The Kindle makes a direct connection to Amazon`s cloud service, and does not connect to the Internet in the normal way.
It will not work via a BTOpenzone hotspot, or any corporate network. You can however use a mobile phone like a HTC Desire, which can create a WiFi Hotspot.
I have a Kindle, and have monitored the traffic on my WifI network using Wireshark, and have seen the connection process. It connects to pins.amazon.com first, to establish an initial path, and then compute-1.amazonaws.com
There is no way to make it connect via FON or Openzone, as it gets its IP and routing direct from Amazon, just like a VPN.
Edit:-Please see correction later
Its all in the clouds, so they are saying
on 07-07-2011 22h02
I don't have a kindle, but have been told it is possible to connect to Fon
Carry out a search for available networks
Connect to a Fon spot
You should get a message similar to 'go to browser', click yes
You then need to select a saved bookmark, you should then get redirected to the fon landing page
Sign in and it should work
(if this doesn't work, sorry, but if it does.....)
on 07-07-2011 22h05
on 07-07-2011 22h14
08-07-2011 7h07 - edited 08-07-2011 7h11
Keith - If that is true, I can't understand why BT have an article called "How do I connect via BT Openzone to the Internet with my Amazon Kindle" on their bt.custhelp.com pages, which gives a connection process that is supposed to work. I also think that I managed to get a connection to BTFON at home, but as I am away from home now and have very limited connectivity I can't retest this. Anyone else got any thoughts on this? - particularly anyone from BT
I was not aware of this article, but will look it up. I tried to connect to FON while on holiday and it dit not work, even though my laptop did.
That is why I did some tests at home, to see how it attemped to connect.
It gets the IP address in the normal way via DHCP, then it does a DNS lookup to pins.amazon.com.
Connecting via FON would result in a DNS lookup failure, and a re-direct to btopenzone.com:8443
If the workaround on the BT site is supposed to work, then maybe you picked one of the many "faulty" hotspots running from HH2s.
If it does work, then I stand corrected
08-07-2011 8h24 - edited 08-07-2011 8h27
Well I have tried connecting to a BTOpenzone hotspot from a neighbour who is using a HH3 and it worked first time, as described on the BT help page.
So I had made the wrong assumption, based on my experience while on holiday. Must have been a faulty hotspot, which I suspect is the souce of your original problem, and those of many other people.
The web browser in the Kindle 3 is actually quite good, and easy to read, but I wish it would remember the zoom settings between pages. I find the default zoom level a bit on the small size for my eyes, even when wearing spectacles.
on 08-07-2011 20h53
I've spent all morning driving round towns and estates all over Anglesey trying to connect on either the Kindle 3G or my netbook PC and finally managed to find just one Openzone hotspot connection that finally connected on my netbook.
Even sites that registered a full 5 bars failed to connect and I never managed to get a connection on my Kindle at all.
Combined with the fact that there seems to be virtually no 3G phone signal anywhere around here this is a dreadful place to try to do anything mobile. A real bummer that I need to visit relations here regularly.
Can anyone at BT tell me why connection success in this area is less than 5% even with openzone hotspots that show strong signals.