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Message 1 of 4

0.13 mb speed. tried pretty much everything, help please

since updating to option 3 end of january. my internet speed started dropping from a steady 6mb to 0.11/0.12/0.13mb

 

i have phoned bt up 5 times since this. them making me go through the usual wasted steps. which even a complete idiot knows how to do. i finally got them to arrange an engineer.

last night the internet suprisingly went back up to 6mb and worked fine this morning.

the engineer arived. said everything was working fine he leaves.

 

5MINS LATER after him leaving. it drops back down again to 0.13.

 

i phoned up BT again. they are saying the line is fine. and its my computer. now i know its not. as it is reading at 0.13 on all computers in my house hold. on wireless and through the cable being plugged in. they are saying they will charge if we want another engineer sent.

 

i am reaching the end of my teather as i am a univeristy student and i need the internet to produce/research my work.

and iv run out of things to do. can anyone suggest anything i can do? or anything i can say on the phone to the call centre to help get them to fix it? if its not fixed soon i want to move providers.

 

i would like to add, that i just did a line test and there is no noise.

 

here are my stats

results on bt speedtester

79 kbs current !!!

 

dsl connection 7520 kbps (down)

448 (up)

 

ip profile 135!!

 

other results

Connection Information
Line stateConnected
Connection time0 days, 01:00:58
Downstream7,520 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeInterleaved
Noise margin (Down/Up)15.1 dB / 26.0 dB
Line attenuation (Down/Up)19.0 dB / 9.0 dB
Output power (Down/Up)11.5 dBm / 1.8 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)5 / 0
CRC Errors (Down/Up)1 / 0
HEC Errors (Down/Up)0 / 0
Error Seconds (Local/Remote)

 

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3 REPLIES 3
Geoff93
Recognised Expert
354 Views
Message 2 of 4

Re: 0.13 mb speed. and a very poor service.

If you post the full stats from your router

For homehub – type  192.168.1.254 into your browser

Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.

 

And post the full results from http://speedtester.bt.com/

 

then someone may be able to help and offer more advice.

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346 Views
Message 3 of 4

Re: 0.13 mb speed. and a very poor service.

just discovered i am also 0.6 miles from the exchnage

 

results on bt speedtester

79 kbs current !!!

 

dsl connection 7520 kbps (down)

448 (up)

 

ip profile 135!!

 

other results

Connection Information
Line stateConnected
Connection time0 days, 01:00:58
Downstream7,520 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeInterleaved
Noise margin (Down/Up)15.1 dB / 26.0 dB
Line attenuation (Down/Up)19.0 dB / 9.0 dB
Output power (Down/Up)11.5 dBm / 1.8 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)5 / 0
CRC Errors (Down/Up)1 / 0
HEC Errors (Down/Up)0 / 0
Error Seconds (Local/Remote)1 / 0
 
  
  
  
  

 

 
  
  
  
  
 
 
  
  
  
  
  
  
  
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Conz81
Contributor
287 Views
Message 4 of 4

Re: 0.13 mb speed. and a very poor service.

 

Hi uberdruck_girl,

 

 

Obviously looking at your Connection Stats, the connection appears to be dropping as per the Connection time only being up for an hour.

 

If you had the Hub in the Test socket, which is usually the required steps to actually get an engineer onsite to fix a problem, and if you have since moved the hub from the Test socket, I would suggest going back into the test socket and leaving it there to see if the connection remains stable.

The IP Profile re-calculates itself every 72 hours based on what the sync speed is. However, if the connection is costantly dropping then the 72 hours restarts each time the connection is made again, and therefore the IP Profile will take longer to change (hence, yours is still only 135kbps even though your Sync speed is 7520kbps.)

 

If you are still in the Master/Test socket and the connection is still dropping, I'm afraid your just gonna have to get back onto Tech Support to report the fault as ongoing and ask them to run a Radius Log Check to see if the connection has been dropping.

 

Try these steps and let us know how you get on.

 

Cheers

     Conz81

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Conz81

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