How long do you expect a problem should take to get resolved, Will BT refund for poor broad band service or poor speeds. They will state that the speed did drop but bounce back with in a set time. THIS is **bleep** when you've worked hard all week and at the time you want to relax with your feet up watching a film brought over the BT system. BUt it will not play from start to finish. Taking several restarts and fast forwards to watch the film.
I am trying my best to give BT a change to understand the problem and react to it. I've even used the in house chat function. The out come was apauling. Can you raise this to the mods. as I feel it should be highlighted BT UK.
**Edited by Mod**
