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Beginner
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Message 11 of 14

Re: 01386 broadband migration shambles

Thanks for the suggestion Keith - seems like a detective job just trying to find out what's going on.

 

Your link delivered the following error.

"Sorry - You must be connected to BT Broadband or the BT network to use this website."

 

Unfortunately that sums up the problem.

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Distinguished Sage
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Message 12 of 14

Re: 01386 broadband migration shambles

Unfortunately all you can do for now is wait
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Beginner
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Message 13 of 14

Re: 01386 broadband migration shambles

Just had a call from BT - after 27 hours they have spoken to BT Openreach, who have now accepted the fault.  This could have taken minutes from when I first reported the fault yesterday.

 

 

No indication of when it will be fixed though.

 

 

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Distinguished Sage
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Message 14 of 14

Re: 01386 broadband migration shambles

Openreach will be investigating they will not delay the activation longer than needed
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