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gg30340
Distinguished Sage
Distinguished Sage
1,563 Views
Message 11 of 14

Re: 0333 numbers

You can ask BT but they are under no obligation to give out that information and they won't give you that information. 

 

You need to complain to BT and if the answer you get doesn't satisfy you, you then get a deadlock letter and report it to the ombudsman.

 

See link for Ofcom complints

 

https://www.ofcom.org.uk/about-ofcom/contact-us

 

BT Complaints procedure

 

https://www.bt.com/help/home/complaints.html

 

http://www.btplc.com/Thegroup/RegulatoryandPublicaffairs/Codeofpractice/CustomerComplaintsCode/index...

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pottyperson
Distinguished Guru
Distinguished Guru
1,557 Views
Message 12 of 14

Re: 0333 numbers


@Stewart1 wrote:
It seems to me that a very grey line exists with 03 or 0333 numbers.

There's no line, grey or otherwise. Would the calls to Vodafone definitely have been free if they had been made to an 01 or 02 number? Did they last for more than an hour (not unusual I think!).

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pottyperson
Distinguished Guru
Distinguished Guru
1,547 Views
Message 13 of 14

Re: 0333 numbers

There's a relevant discussion here, including a contribution from someone who said that Vodafone's 03 number was chargeable and was corrected.

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Stewart1
Aspiring Contributor
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Message 14 of 14

Re: 0333 numbers

Thanks again for comments.

It has just occurred to me that I may have overlooked something.

I have been complaining with billing about being charged for calls when they incorrectly cancelled my anytime calling package, after much wrangling some calls were refunded but the advisor would not refund the calls to 0333 numbers for the ambiguous wording mentioned in one if the above posts, it may be that had my anytime calls been live at the time of calling Vodafone that they would have indeed been free and the error is that if the billing advisor, I may need to give BT one last opportunity to rectify, that is assuming I can make myself understood.

That has brought to light a £85 bill mid cycle just for calls that I overlooked or was never advised of, I feel another call coming on but unfortunately the call centre is closed.

I will do some further investigation and add to this post when clarified.

Cheers.
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