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Newbie
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Message 1 of 2

1, 2 and espn hd have stopped working

My sports hd channels have worked fine until yesterday. Now I get a black screen, the Internet service to other devices slows down and eventually I get the 6011 error. The box sometimes freezes after this and needs to be restarted.

I've tried all the things the 6011 error page on the website says to try. All software etc are up to date in settings and I've tried retuning but still nothing. All other Internet channels work fine and normal sports channels are fine too.

Not sure what else to try.

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Recognised Expert
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Message 2 of 2

Re: 1, 2 and espn hd have stopped working

Sounds like a speed issue, the HD channels use more bandwidth and if your speed is slow you will not get a picture. Take a speed test and check the results.

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