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carolmcewan
Beginner
281 Views
Message 1 of 9

1 of 3 computers wont connect wirelessly

Since our home hub was connected one of our home computers wont connect wirelessly. It recognises the hub and says the signal strength is excellent but wont display any internet pages. It will work when connected via ethernet but not wirelessly. Any ideas?

 

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8 REPLIES 8
ttyrie
Recognised Expert
246 Views
Message 2 of 9

Re: 1 of 3 computers wont connect wirelessly

Hi,

 

Have you tried removing the connection on the laptops that wont connect, then add them again?

 

Might be worth factory resetting your home hub, then reconnecting your devices.

 

Also, connect the laptops via cable and make sure the wireless drivers are fully up to date.

 

It's usually something simple.

 

Let us know how you get on 🙂

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carolmcewan
Beginner
222 Views
Message 3 of 9

Re: 1 of 3 computers wont connect wirelessly

Thanks, I tried all your suggestions but laptop still wont connect. BT engineer came out yesterday and moved the home hub (internet speed was very slow and kept dropping out) but still no joy! Very frustrating!

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Distinguished Sage
220 Views
Message 4 of 9

Re: 1 of 3 computers wont connect wirelessly

hi have you tried changing the wireless channel
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Distinguished Sage
Distinguished Sage
217 Views
Message 5 of 9

Re: 1 of 3 computers wont connect wirelessly

did you try changing the wireless in the hub from b/g/n to just b/g unless all the laptops are 'n' rated



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robo878
Expert
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Message 6 of 9

Re: 1 of 3 computers wont connect wirelessly

Do you have any cordless phones in your house? They are a common source of interference.

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carolmcewan
Beginner
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Message 7 of 9

Re: 1 of 3 computers wont connect wirelessly

how do i do that?
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Distinguished Sage
Distinguished Sage
191 Views
Message 8 of 9

Re: 1 of 3 computers wont connect wirelessly

enter 192.168.1.254 in your browser then after password go to wireless. 



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Azureum
Newbie
181 Views
Message 9 of 9

Re: 1 of 3 computers wont connect wirelessly

This type of problem is usually down to the configuration of the wireless and how it is being set up on the computer in question.

 

For example; if the machine is vista and you try and connect, are you using pin, or clicking the link to use a pass phrase. Vista isn't good with WPS you would select the pass phrase option. Try a lower security option like WPA or WEP. Wireless b/g/n or b/g doesn't matter, a b/g enabled device can connect to an n device without issue, its the security encryption that effects the connection itself.

 

To put it simply, change the security type to WPA or WEP rather than mixed etc, and then if vista is the OS with the machine thats failing to connect make sure to press the link that says use pass phrase rather than pin.

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