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Beginner
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Message 1 of 3

100% packet loss while trying to update SWTOR

Hi

Last few weeks I have been getting only 47kb/s when I download updates that connect to patch.swtor.com. I have asked on there forums and have done a pathping trace and have been told by them that there is a 100% packet loss in hop 3 & 5

 

 

below is the trace

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

pathping cdn-patch.swtor.com

Tracing route to easwtor.vo.llnwd.net [87.248.210.254]
over a maximum of 30 hops:
0 removed
1 BTHomeHub.home [192.168.1.254]
2 217.47.72.122
3 217.47.206.161
4 213.1.69.42
5 217.41.169.249
6 217.41.169.109
7 109.159.251.201
8 core2-te0-2-4-0.ealing.ukcore.bt.net [109.159.251.143]
9 peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.227]
10 manchester-nasaccess2-fe01.mdip.bt.net [195.99.125.66]
11 ve5.fr4.lon.llnw.net [69.28.171.138]
12 cdn-87-248-210-254.lon.llnw.net [87.248.210.254]

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 IpowerX20 [192.168.1.64]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% BTHomeHub.home [192.168.1.254]
0/ 100 = 0% |
2 33ms 1/ 100 = 1% 1/ 100 = 1% 217.47.72.122
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 217.47.206.161
0/ 100 = 0% |
4 38ms 0/ 100 = 0% 0/ 100 = 0% 213.1.69.42
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 217.41.169.249
0/ 100 = 0% |
6 40ms 1/ 100 = 1% 1/ 100 = 1% 217.41.169.109
0/ 100 = 0% |
7 42ms 4/ 100 = 4% 4/ 100 = 4% 109.159.251.201
0/ 100 = 0% |
8 55ms 1/ 100 = 1% 1/ 100 = 1% core2-te0-2-4-0.ealing.ukcore.bt.n
et [109.159.251.143]
0/ 100 = 0% |
9 50ms 0/ 100 = 0% 0/ 100 = 0% peer2-xe3-3-1.telehouse.ukcore.bt.
net [109.159.254.227]
0/ 100 = 0% |
10 54ms 0/ 100 = 0% 0/ 100 = 0% manchester-nasaccess2-fe01.mdip.bt
.net [195.99.125.66]
1/ 100 = 1% |
11 55ms 1/ 100 = 1% 0/ 100 = 0% ve5.fr4.lon.llnw.net [69.28.171.13
8]
16/ 100 = 16% |
12 48ms 17/ 100 = 17% 0/ 100 = 0% cdn-87-248-210-254.lon.llnw.net [8
7.248.210.254]

Trace complete.

 

 

 SPeed test Below

 

 Download speedachieved during the test was - 2.71 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.84 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 3 Mbps

 

 

ADSL Line Status
Connection information
Line state: Connected
Connection time: 35 days, 17:05:28
Downstream: 3,840 Kbps
Upstream: 448 Kbps

ADSL settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 11.0 dB / 17.0 dB
Line attenuation (Down/Up): 47.5 dB / 27.5 dB
Output power (Down/Up): 20.1 dBm / 12.3 dBm
FEC Events (Down/Up): 1182413 / 2337
CRC Events (Down/Up): 1116 / 39
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 15891 / 19
Error Seconds (Local/Remote): 0 / 0

 

 

Not sure if this information is required but here it is:-

 

We have no master socket

Hub is connected directly to the main phone socket

no loud noise down the phoneline

 

 

Can this be addressed please as the other week to update the game which was 1.4gigs took me over 6 hours at 0.47kb/s

 

below is a link to the post I did in there support section which has extra information

 

SWTOR

 

this only happens for SWTOR and I also play GW2 but have no issues at all and get 300kb/s which is actually above normal.

 

Hope this can be sorted please

 

Thanks

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2 REPLIES 2
Highlighted
Beginner
580 Views
Message 2 of 3

Re: 100% packet loss while trying to update SWTOR

is this the right place to place this problem in as theres been a lot of views but no responce from anyone and if so what do I need to do to flag this issue,so it can be sorted.

 

Thanks

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Highlighted
Recognised Expert
507 Views
Message 3 of 3

Re: 100% packet loss while trying to update SWTOR

You're not seeing 100% packet loss at those hops. If that really were the case, then you'd get no response from all subsequent nodes.

 

The Pathping output is telling you that those nodes aren't responding to 100% of packets addressed to them, but that they are correctly forwarding 100% of packets not addressed to them eg the destination.

 

If they were dropping a small percentage of packets it could point to a congested router etc, but the fact that it's 100% tends to suggest that it's more likely that those nodes are simply configured to not respond to ICMP echo requests.

 

Of more concern, I would suggest, is the real packet loss within llnw.net

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