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Kreejo
Beginner
371 Views
Message 1 of 2

£125 MasterCard Reward Card

I'm wanting to claim my reward from BT, which is meant to appear online after activating Broadband, but the claims page says I'm not eligible for a reward. I'm a bit concerned as I ordered on the phone, but I made sure to ask if I could still get the card, making it clear that I would only order on that premise. I had to call as I had a lot of questions, then was told it was fine to do it all on the phone, so I went ahead.

 

Any advice?

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1 REPLY 1
Ectophile
Distinguished Guru
353 Views
Message 2 of 2

Re: £125 MasterCard Reward Card

These offers are on-line only for a long time.

 

If you think that the person you called lied to you, then you need to contact BT and make a complaint.  Make sure it is recorded as a complaint.  Ask them to listen again to the original phone call.

 

Be aware that under OFCOM rules, they have 8 weeks to investigate the complaint.

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