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Maureen91254
Aspiring Contributor

on ‎06-03-2018 14h55

1,191 Views
Message 1 of 13

12Mb off D/L 10 off U/L

Hello I have been having issues with my fibre since the beginning of the year. It started with me losing half my upload speed, but now I have lost 12Mb off download. For almost 17 months I hade a IP profile of 74.1 Mbps, now it has been at 62.05Mbps for the past month. I've done a quiet line test and it is fine, also connected to the test socket, no change. 

Any help would be much appreciated.bt.PNGbtper.PNGdsl checker.PNG

 

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12 REPLIES 12
Maureen91254
Aspiring Contributor

on ‎06-03-2018 15h02

1,183 Views
Message 2 of 13

Re: 12Mb off D/L 10 off U/L

true speedtest.PNG

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imjolly
Distinguished Sage
Distinguished Sage

on ‎06-03-2018 15h16

1,174 Views
Message 3 of 13

Re: 12Mb off D/L 10 off U/L

your connection time is only 2+ days have you been having problems with connection dropping as also suggested by your noise margin of 7.4db which is higher than normal 6db and is the cause of your slower 67mb connection speed.  If you can maintain connection then your noise margin shoulkd reduce back to normal 6 with corresponding increase in speed towards max attainable  this could take a few weeks not days



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Maureen91254
Aspiring Contributor

on ‎06-03-2018 15h21

1,173 Views
Message 4 of 13

Re: 12Mb off D/L 10 off U/L

The connection time is due to the annoying 14 day restart bt does

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imjolly
Distinguished Sage
Distinguished Sage

on ‎06-03-2018 18h27

1,146 Views
Message 5 of 13

Re: 12Mb off D/L 10 off U/L

having also had the 14 day connection problem it doesn't cause an increase in the noise margin and from my own experience it was reconnected right away with same speed and noise margin  suggests that noise margin was higher than normal for drops in connection/noise on the line



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Maureen91254
Aspiring Contributor

on ‎28-03-2018 10h22

1,081 Views
Message 6 of 13

Re: 12Mb off D/L 10 off U/L

Traced some of the issues to a faulty HH5, I replaced it with the smart hub on Thursday. Line stats are much healther but still only dowloading at 57.6 Mb.hh6.PNGtrue.PNGCapture.PNG

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-03-2018 11h59

1,067 Views
Message 7 of 13

Re: 12Mb off D/L 10 off U/L

try running btspeedtester again and then diagnostic test with ethernet cable  but use chrome or edge/IE as there appears to be a problerm with results using firefox



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Maureen91254
Aspiring Contributor

on ‎28-03-2018 13h44

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Message 8 of 13

Re: 12Mb off D/L 10 off U/L

I've tried that jolly, I have been getting the error for the past couple of weeks.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-03-2018 13h49

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Message 9 of 13

Re: 12Mb off D/L 10 off U/L

do you get the initial btspeedtester results just it won't work for diagnostic test



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Maureen91254
Aspiring Contributor

‎28-03-2018 13h55 - edited ‎28-03-2018 13h56

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Message 10 of 13

Re: 12Mb off D/L 10 off U/L

Yes, I got the initial result but no diagnostic.  After reading through the forums my issue seen very similar to the one in this thread.

https://community.bt.com/t5/BT-Infinity-Fibre-broadband/Infinity-1-Speed-Boost-given-then-taken-away...

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