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kawan
Aspiring Contributor
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Message 1 of 13

135k only + speedtester can't complete test

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Our line has dropped to 135k as a result of a faulty extension. That was over a week ago and the line is still at the slow speed. (Hub 2.0 connected to main socket since then)

 

I've tried to run the speed test a few times but it can't complete the test. It tells me I have 135k, carries out the upload test and then displays this error.

 

null

The Performance Tester could not perform Assured Rate throughput test ,
Please try again later.

 

Any suggestions?

 

Thanks

 

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raymie67
Expert
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Message 2 of 13

Re: 135k only + speedtester can't complete test

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post your line/connection stats from the router.

 

 

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kawan
Aspiring Contributor
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Message 3 of 13

Re: 135k only + speedtester can't complete test

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This?
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:27:06
Downstream 160 Kbps
Upstream 448 Kbps


ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 6.0 dB / 20.0 dB
Line attenuation (Down/Up) 42.2 dB / 22.5 dB
Output power (Down/Up) 0.3 dBm / 1.6 dBm


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kawan
Aspiring Contributor
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Message 4 of 13

Re: 135k only + speedtester can't complete test

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Conn time is low because I just switched to ethernet conn
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raymie67
Expert
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Message 5 of 13

Re: 135k only + speedtester can't complete test

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The margin is 6 which is what it shhould be to start with on a new connection but yout downstream sync is about as low as it can go.

 

To me this indicates a bad line.

 

Have you checked that you have working filters in all the needed places and perhaps try the test socket if you still have any extensions wired up.

 

 

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kawan
Aspiring Contributor
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Message 6 of 13

Re: 135k only + speedtester can't complete test

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After connecting to the test ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 00:04:06
Downstream 4,384 Kbps
Upstream 448 Kbps


ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 6.8 dB / 21.0 dB
Line attenuation (Down/Up) 41.9 dB / 22.5 dB
Output power (Down/Up) 7.0 dBm / 1.6 dBm

socket

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raymie67
Expert
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Message 7 of 13

Re: 135k only + speedtester can't complete test

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If that rate stays then your IP profile should rest eventually (between now and 5 daysm probably nearer 12 hours) but running speedtester is the only way to be sure,

 

If you still cannot run iit make sure you are not stopping it via firewall rules or thing slike peerblocker.

 

 

The test socket is the same as the master but will all extension wiring disconnected so you still have a fault in the house wiring it seems to me.

 

 

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kawan
Aspiring Contributor
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Message 8 of 13

Re: 135k only + speedtester can't complete test

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Thanks very much.

All I did was to re-route an existing extension and add a small extra length via a proper conn box. I've remade all the conns so I'm not sure where to go next. The phone works and all the filters are recent.
At least I know where I need to be looking.
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raymie67
Expert
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Message 9 of 13

Re: 135k only + speedtester can't complete test

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to clarify

 

If you have a master socket with a faceplate that has two sockets, one for adsl then you have faulty extension wiring.

 

If you use a filter on the master socket and it only has the one port then you either have faulty extension wiring OR you have something plugged in to an extension without a filter, all extensions should have their own filters if needed unless the master socket FACEPLACE is filtered.

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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: 135k only + speedtester can't complete test

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with the improvement in the test socket you have a problem with your extension wiring.  it is often the case the extension acts like an aerial for noise causing problems with your connection.  is the orange bellwire connected to terminal 3 on the back of the bottom half of the master socket?  if so it should be removed and from all your extension sockets as described here  http://www.jarviser.co.uk/jarviser/bellwirenutshell.html



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