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johnK
Newbie
376 Views
Message 1 of 3

1571 fault

Every time someone dials my number and I do not answer for any reason, the response from 1571 is; I am afraid we cannot take your call at the moment, and you cannot leave a message. I do get the odd message left though, albeit, not very often. Because,> If I am on the phone to someone, it works.

1471 works ok.   Anybody got any ideas...please 

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caerdydd
Contributor
367 Views
Message 2 of 3

Re: 1571 fault

Sounds as if you have a phone plugged on the line that has it's own answerphone and this is conflicting with the BTA 1571.

 

Obviously the easiest solution is to have one or the other.

 

 

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Distinguished Guru
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Message 3 of 3

Re: 1571 fault

Hi

As caerdydd states that announcement is not coming from 1571, I suspect you have a phone plugged in that has an answer facility built in.

If you do not know which phone is causing the problem you will need to unplug each phone in turn and call your home number from a mobile.

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