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masibolor
Beginner
282 Views
Message 1 of 5

1st bill and have already been overcharged on 3 items

I have just seen my 1st bill, I have been over-charged by more than £70. I wish I had never switching my broadband and calls to BT after many connection issues now this. BT customer service advisors are impotent, they can't resolve anything and keep telling me someone will call be back, what's a point of spending 20 mins of the phone only to be told somone will call you back in the next 5-7 working days.

 

Switching to BT has been so time consuming and frustrating.

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4 REPLIES 4
geo1986
Aspiring Expert
279 Views
Message 2 of 5

Re: 1st bill and have already been overcharged on 3 items

Do you want help? What was the £70 for?
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john46
Distinguished Sage
269 Views
Message 3 of 5

Re: 1st bill and have already been overcharged on 3 items

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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sazzyangelwings
Beginner
231 Views
Message 4 of 5

Re: 1st bill and have already been overcharged on 3 items

We've only been with BT since last Tuesday and already they are telling us that we have used up nearly all our monthly broadband allowance...this is impossible and we never had a problem on Orange in all the years we were with them. Can't seem to get anyone to listen and by the look of Google it seems to be a problem not just restricted to us. Having signed up to an 18 month contract this is very worrying.

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pottyperson
Distinguished Guru
Distinguished Guru
222 Views
Message 5 of 5

Re: 1st bill and have already been overcharged on 3 items

Other new customers have reported a similar problem and the forum moderators have offered to look into it; you can contact them here. You won't be charged for this month.

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