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Message 151 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi NeilO
I am also having problems connecting wifi to all my devices lately so frustrating.
Thanks
Roshys701
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Message 152 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @Roshys701  and @chappsy  sorry that you are having this issue. I've sent you both a Private Message with details on how to contact the Mod team and we'll be happy to look into the problems you have further for you.

cheers

John 

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Message 153 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Same problem with my wireless HP printer not printing from our family iPads since I had the update on 4th April when BT were trying to resolve the problem on my Vodafone Sure signal failure.   
if I do a network settings reset on the iPads I can print once, then it fails to connect on subsequent tries. 
I can’t find a way to tell the iPad to use 2.4Ghz wifi on iOS 14 so hoping for a prompt fix to the update from BT soon. 
Nigel

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Message 154 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Countax

You could always just switch off the 5GHz band in router settings, not ideal but until new update.

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Message 155 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Hi @lifeonmars

Thanks. This is what I've done since late 2020 but I'm not so sure the update from 17th April addresses this issue. 

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Message 156 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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B3NNYB0Y

The firmware v0.26.03.01286-BT is the issue at the moment. 

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Message 157 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Has anybody tried Mode 2? I am reluctant to swap back to the SH2 until there is a fix or a work-a-round apart from using an old HH6.

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Message 158 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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I tried Mode 2.  Didn't help.  Also tried disabling IPv6 just in case.  Same, no help.  I can sometimes briefly connect after a reboot, as my iPad sometimes starts with the 2.4GHz network, then quickly finds the 5GHz and printers/speakers etc are stuffed.  

I requested BT to send me a SmartHub1 and am about to install it as a temporary fix.

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Message 159 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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@AlanMPwrote:

I requested BT to send me a SmartHub1 and am about to install it as a temporary fix.


Hi @AlanMP   I dusted off an old SmartHub1 (HH6) and immediately got a 100% solid connection on all devices. I should say that I changed the SSID and password to match the SH2 but I did split the bands.

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Message 160 of 984

Re: 2.4GHZ and 5GHZ Bands BT Smart Hub 2

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Rather annoyingly I can’t connect to my SkyHD box from my iPad on the same network anymore and watch sky-go F1 practice as the sky box is on 2.4Ghz and the iPad on 5Ghz. 
Nigel

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