I switched to BT fibre just under a year ago after being a SKY broadband customer. I switched over my routers and had no real problems with the Home Hub2. Over the last month I have had an increased amount of problems in particular with Sonos where my smartphone has ceased being able to find the Sonos speakers to stream music too. Also I have noticed a similar problem where my Ipad running the Sky Go app cannot find the Sky Q box. I have been trying to solve this for a while but with no joy, I have lost count of the amount of times I have changed settings or had to reboot my router in the hope I could fix this. Today I have come to the conclusion that the problem is when my phone or Ipad are connected to the 5ghz connection (Sonos is always on 2.5Ghz), I switched off the 5ghz channel and my phone with the Sonos app can now find all 4 of the Sonos speakers in the house. Also smart devices with the sky go app seem to consistently find the sky q box and I am able to watch/download programs as I used to be able.
On the down side I have found that the general performance of the system for other devices has not been good, I've experienced problems streaming from the internet and buffering and while working the internet performance has not been up to it's usual performance.
Can anybody offer any advice as to what may be causing these problems? I can't understand how this worked previously and has now been such an issue. I am beginning to suspect a hardware issue with the router, is there a way to determine if this is the case? As I type this I have also realised I can now longer connect to the router to login to the SmartHub software, so I am just about to reset the router again! Any advice would be appreciated.
