2.4GHZ and 5GHZ Bands BT Smart Hub 2

[Linkers]

It has been driving me crazy since the last firmware update. I thought it's only me but just saw this issue on BBC so it must be affecting thousands of BT customers.

Can BT not roll back the latest firmware urgently as it's making everyone's lives difficult?

https://www.bbc.co.uk/news/technology-56949262

[Linkers]

Hi Neil. Please can you help me applying the latest firmware or rolling back the faulty firmware so I can connect to my printer?

[simonpawlin]

Hello. Both my mum and I are having the same issues. All my devices are connecting to the Internet but are not able to communicate with each other as they are on different gigahertz bands and they are not recognising that they are on the same network. For me this is causing a problem mainly with my Sonos system. For my mum she is unable to connect to her printer. The commonality between the two is that problem started for both of us after the latest Apple update however  I have noticed this issue previously. For me the annoyance is that you can only set a single SSID name and password for both gigahertz bands. This is frustrating and it was only a matter of time before it caused issues and in my mind was entirely predictable.

[drlurve]

Please can you PM the details of how to get the firmware update pushed

Thanks

[Cova123]

Hi @PaddyB 

I've been having the same problem ever since I upgraded to the SH2 (nothing ab,e to communicate due to devices sitting on different channels).  In the end, switched off the 5hz band and have suffered as a result. 

Saw the article on  BBC today, and realised then that it is a problem. As a result of the BBC article, I navigated to the forum.

I'd like to use both bands due to the volume of traffic at home (home working, smart speakers, kids devices and so on). 

Looked at my firmware version and it is not the latest as highlighted in this forum. Rebooted the router, and no change in the firmware version number. So how do I get the latest firmware pushed out to my SH2. Lots of people say they have it now, but no indication on how to gain access....

Any help appreciated, as I'm really struggling with the limitations on the 2.4hz band.

[NeilO]

Hi,

I'm really sorry to see you're experiencing problems with your BT Smart Hub 2. I've sent everyone that has posted since yesterday evening a private message so you can get in touch with the moderation team and we'll be happy to help. You'll find the private message by clicking on the envelope in the top right of the community website. 

Thanks

Neil

[NeilO]

Hi everyone,

Thank you all for providing feedback on this thread of the issues you have been experiencing with the Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Also thank you to everyone who provided your details to aid our investigation.

For anyone finding this thread and experiencing the same issue, please comment on this thread and one of our moderators will reach out to you. We’ll arrange to update your Smart Hub 2 remotely as soon as possible to resolve the issue. We’ll be rolling out an update to all devices later this month.

We’re sorry for any inconvenience caused.

Thanks

Neil

[nickpholden]

Hi can I get the new firmware please? 

[NeilO]

Hi @nickpholden welcome to the community and thanks for your post. Yes, I'll send you a private message so you can get in touch with the moderation team and we'll organise that.

Thanks

Neil

[simonpawlin]

I tried to disable the 5 Ghz frequency but despite doing so in the hub manager.... devices continue to connect to the "disabled" frequency so this workaround isn't working for me.