2.4GHZ and 5GHZ Bands BT Smart Hub 2

[44euros]

Good afternoon,

I've got this issue as well, can't print and having trouble with my smart home stuff. Could you point me in the direction of the firmware upgrade as well please?

Thank you

Glenn

[PaulR1975]

Hi, could I get a link to the new firmware please?

Having issues with the UNDOK app and Roberts iStream/Smart Speakers - this seems like it is the route of what has been an ongoing and very random problem.

Many thanks

Paul

[NeilO]

@44euros & @chriso57 Thanks for posting, I've sent you both a private message so you can send your details over to the moderation team and we'll be happy to help.

Thanks

Neil

[44euros]

Got it and replied - thank you 🙂

[Kibbs2]

Hi. Same issue with SH2 trying to use Sonos equipment on 2.4Ghz and iPhone on 5Ghz

[marge61]

Hi,

Since upgrading to the Halo 2 system I am unable to print on my Canon Pixma Mg5250 printer. I know it's old but it was working fine on the previous Smart Hub. Is this likely to be caused by the same issue as the 2.4GHZ and 5GHZ bands issue?

If so will the update fix it? If so can I get the firmware update please?

I have tested there is nothing wrong with the printer by quickly reverting back to my previous Smart hub but am now back on Smart Hub 2

Thanks,

Sue

[richtomlin]

@marge61

yes this will be the issue with the SH2. The firmware update should fix it. I would imagine it won’t be long before this is automatically rolled out to everyone due to scale of the issue and bbc coverage etc. 

[NeilO]

Hi @Kibbs2 @marge61 I'm really sorry about the problems you're having with your Smart Hub 2, I've sent you both a private message so you can send your details over to the moderators and we'll be happy to help.

Thanks

Neil

[Ginnybunny10]

Hi, I’m having the same problems as many other members on the forum...could I please request the update as well please? Thanks

[JWH123]

Having the same issue, as are lots of people in the thread linked below.

Is there really no way to force a firmware update? One member on the thread below is being sent a new router in order to get the new firmware!?

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Sonos-and-Smart-Hub2-connection-issues/m-p/2160...