2.4GHZ and 5GHZ Bands BT Smart Hub 2

[DavidM]

Hi @Blue72 and @NGO and thanks for posting.

I'll take a look at this for you. I'll drop you a private message now so you can get in touch.

Cheers

David

[DavidM]

Hi @kywong and thanks for posting.

Sorry you're having problems also. I'm sure I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

[DavidM]

Hi @craftycooky ,

Thanks for posting. Once we receive the details we forward them to the hub product support guys. They're working through the requests in turn so hopefully it won't be long. 

Cheers

David

[DavidM]

Hi @Linkers and thanks for posting.

I've checked our queue and we have your details. I'm sorry for the delay in getting back to you but we'll be in touch soon.

Cheers

David

[DavidM]

Hi @jamestyler and welcome to the community.

Can you describe the problems you're seeing? I'm sure we'll be able to help you.

Cheers

David

[DavidM]

Hi @cooper-marsh and thanks for posting.

I'm sure we can help you also. Can you give us more detail on what the issue is? Are you only having problems with the 5Ghz channel?

Cheers

David

[cooper-marsh]

My wifi tops out at 300Mbps where ever I am

[jamestyler]

Issues with Sonos and devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated and they've said its a firmware bug and known issue you can help with?

[Kibbs2]

Hi David

Could you check I am in the queue also please? I sent the details across to Neil O last week.

thanks

[NGO]

Thanks David