2.4GHZ and 5GHZ Bands BT Smart Hub 2

[PaddyB]

Hi @PC1977,

Thank you for posting back. I can see that my colleague @StuartH picked up your case. If you reply to the PM he'll take a look at this for you.

Thanks,

Paddy

[PaddyB]

Hi @sido,

I've sent you a Private Message with the details for how you can contact the Moderation team.

Thanks,

Paddy

[Hophead666]

@PaddyB 

Hi Paddy

Please can you send me details of how to get the firmware update as I cannot print unless I turn off the 5GHZ.

Cheers

John

[PC1977]

Thanks Paddy

[Rmcrook]

@PaddyB  - can I also get information on this fix? 

Thank you. 

[OneManTagTeam]

Replied to PM. Hopefully the FW update will remedy this because having to use only 2.4GHZ sucks

[Cova123]

Hi @PaddyB 

I've had the firmware update now, and my devices all seem to be able to communicate across both the 2.4 and 5 bands. However, the only device that doesn't is my HP printer. The printer is only 4 months old, so I doubt it'll be the printer? 

To print without resulting to a wired connection or emailing to the printer direct, I still need to switch one band off. 

[billybob99]

Thank you

[rikthemix]

@B3NNYB0Y just to let you know, I had the firmware update on my Smart Hub 2 and now everything works as expected. 

[Lovel]

Paddy,

Would it be possible to arrange the latest firmware upgrade for my router?