2.4GHZ and 5GHZ Bands BT Smart Hub 2

[NeilO]

Hi @Andysedg58 you haven't had the firmware update if you're still on v0.26.03.01286, keep an eye out for v0.26.04.04227

@paulday888 I'm sorry to see you're still experiencing issues, please can you try a factory reset on your Hub and let @StuartH know if that helps?

@wilson1101 I've sent you a private message, if you reply with your details the moderators will be happy to help. You'll find the message by clicking on the envelope in the top right of the community website.

Thanks

Neil

[Andysedg58]

Thank you Neil - updated to new firmware early morning 

[Snotgobbler]

Thanks to the team, I now have the firmware update and restarted my smart hub 2. Do I now need to re-pair my disks or will they sort themselves out?

[Clare13]

Hi,

I have been having issues with the smart hub 2. I have 2 hp computers, hp envy printer and a Samsung work mobile  that I cannot connect to my Wi-fi. I didn’t have any issues with my last hub! Very frustrating!

[The_Bin_Man]

In connection with a different issue I already have raised with BT, I was asked for my SH2 serial number it appears that BT have decided to send me the new firmware for the SH2, and so I now have v0.26.04.04227.

However, I'm now experiencing random loss of wi-fi connection for devices such as iPads and iPhones.  All ethernet devices ok and connection has remained online.  I also see that nearly all my wi-fi connections now are 2.4GHz and used to be fairly evenly spread.

What's happening BT??

MY SH2 is for use with FTTP.

[dickonfj]

Currently unable to print from either PC or phone when on 5G. Appears I'm having the issue demonstrated here. Could you add me to the firmware update please? @NeilO 

[NeilO]

@Clare13 @dickonfj I've sent you both a private message so you can get in touch with the moderation team and we'll be happy to help.

@The_Bin_Man I'm sorry to see you're experiencing issues since getting the updated firmware. Can you try a factory reset of your Hub to see if that helps?

Thanks

Neil

[VTallGuy]

Thanks for speeding along my hub's update. I can report that the update applied successfully and I can now see my Naim Mu-So Qb from the Naim app again. A partially happy customer (I have a separate issue with line dropping every night so only partially...) 

[The_Bin_Man]

@NeilO ok, will try that just now and let you know.  thanks.  

[troutcatcher]

Hi @NeilO, I received a phone message on Wednesday 12th May to say my SH2 would receive the firmware update in the next couple of days and that my 'case' was now closed. As yet nothing has been updated and the firmware is still v026.03.01286-BT.  I've restarted the SH2 several times to see if it's snuck in but it hasn't and I see that many others who have reported the problem since then have been updated.  Can you follow it up for me, please? Thanks.