2.4GHZ and 5GHZ Bands BT Smart Hub 2

[G8ZIG]

Just found this thread and it might explain the issues that I am having.  
I have full fibre 150 and I get full 150mbps on my ethernet devices.  My iPhone and iPad give me 120 mbps.  My MacBook via wifi only gives me about 30 mbps and sometimes a lot less even in the kbps range!  This has been going on for a couple weeks now - tried all the obvious things like rebooting the Smart Hub 2.  I know that wifi speeds are not guaranteed but this is becoming a joke.  When can I expect this to be resolved if it is a BT issue? Working from home is being affected badly.

[mon2s]

Hi  @DavidM 

Thanks for the reply. No PM received as yet (I clicked on the envelope symbol and it says no new messages) Please can you send/resend

Thanks,

Simon

[Ben57]

Sky have offered me a new sky box, so I assume this will not resolve the issue

Thanks

[Kibbs2]

Hi

i had the update on 10th May and all has been working well until this evening. Back to the same issue with my Sonos Speakers. Have rebooted my phone and the speakers but no joy. Haven’t rebooted the hub yet which may work but can I ask if this is a temporary fix while you are working on the full update?

[Sanda5506]

@Kibbs2 I wouldn't bother. I factory reset my smart hub and my sonos speakers today in the hope it would sort things out and I'm still having the same issues. I have also been updated onto the May firmware which although has improved things has not solved it. Another wasted day setting up my network for nothing. 

[mabbste]

Good evening, @JohnC2 

Could I please request the updated firmware also? I’ve been having real issues with a number of devices communicating across bands since mid April. The most noticeable being Sonos. If I could request the updated firmware that’d be greatly appreciated.

Thanks,

Mabbste 

[tmungureanu]

Can I please get the firmware update as well? I am unable to use my Sonos speakers for months now and it is very frustrating.

I spent 2 hours with BT support on the chat today trying to explain to them that switching to 2.4GHz is not a solution because I will lose a lot of bandwidth speed, but they kept insisting this is not the case and started schooling me on the issue instead of actually solving the problem. Mostly it was a lot of **bleep**. They kept insisting I need to wait weeks for the update.

They made me do a BT speedtest which was showing 28 mbps on 2.4GHz (I have a 150 mbps plan), and then they made me look like a liar because they were seeing 149 mbps on their end. They just did not want to admit they were wrong. I just lost it at this point and am utterly disgusted about how this was handled and how unprepared some working on support chat are.

It looks like the only way to get this fix is to post publicly.

For 2 months I am unable to use most of my wifi devices. Thanks BT!

[paulday888]

Same here, I will keep posting publicly the new firmware does not solve the issues I have only experienced since the mid April dodgy BT firmware update. Sky Q and Ring cameras continuously disconnect. So frustrating. They don’t know how to fix it. So what now? But a third party router ? Leave mid contract? So many customers and particularly the elderly won’t have a clue what’s going on and will just blame their devices when all along it’s BT !

[beinnlaoigh]

Hi,

When will this happen. I would like this too, it is causing connectivity issues to my partner's work laptop wifi. 

Thanks

[PaddyB]

Hi @beinnlaoigh, @tmungureanu and @mabbste,

Thank you for posting. I'm sorry if you're experiencing the same issue. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddu