2.4GHZ and 5GHZ Bands BT Smart Hub 2

[stephanwhelan]

Hi all - having serious continued issues with Smart Hub 2 and devices across 5 and 2.4 Ghz. Spent ages on with BT support and got remotely upgraded to v0.26.04.04227-BT however the fix only lasted a few hours (which indicates to me it didn't fix it, it was the reboot that helped).

Now having issues with speed over wifi and dropping internet connection on devices.

Is there any further info on a permanent fix for this issue and firmware update please?

[Hinault]

I feel your pain - have just been chatting on Twitter in response to BT’s new ‘unbreakable broadband’ advertising - unfortunate timing! ‘Why suffer broadband rage’ - indeed!

I think we all would like to know when 4227 will be fixed, to date it’s been very quiet on a permanent fix @DavidM?

[Shrubbfamily123]

I just heard BT advert on Virgin Radio saying unbreakable WI-FI 😂😂 Made me laugh 

[arfurdent]

maybe it is a marketing ploy. Issue a buggy firmware release that breaks users home wifi and then sell them an upgrade at a higher price?

[JohnC2]

Hi @Hinault  @bgenufc @mon2s @ER1 @TheAleTrail @G8ZIG and @stephanwhelan, sorry are still experiencing a problem with your wifi after getting the firmware updated. I'll shortly send you all a Private Message so you can get in touch with the Mod team and we will get these issues investigated further for you.

thanks

John

[Kibbs2]

@JohnC2 

Hi. I am still having intermittent issues with the two bands communicating following the latest firmware update. It’s better than it was but occasionally it just refuses to communicate unless a hub restart is performed. Any further help would be appreciated. I am on the 04227 update as of May 10th. 

Thanks in advance

[JohnC2]

Hi @Kibbs2, thanks for posting back and sorry it's not fully fixed your issue. I've dropped you over a Private Message so you can get in touch with us and we'll be happy to help.

cheers

John

[Sanda5506]

@JohnC2. I'm also still having major. Issues since the latest firmware upgrade and could do with contact. Its been nearly 2 months since my network has worked properly and my sonos system is next to useless. My WiFi speeds are now rubbish since this upgrade 

[JohnC2]

Hi @Sanda5506, sorry that you are still having issues after the firmware update. @RobbieMac still has your case in hand and has raised it back to our hub team to investigate further.

cheers

John

[cooper-marsh]

I am running v0.26.04.04227-BT

Still I am unable to print from 5ghz devices to my printer on 2.4gz

This is a joke BT, these routers are not WiFi 6 or fit for purpose for dual band.