2.4GHZ and 5GHZ Bands BT Smart Hub 2

[EdLander]

Thank you  @DavidM .

I have received your message and replied with a little more information which I will repeat here:

I spoke (in Chat) to a person in BT Support this morning about this issue and he said he would try to push the Firmware Update to me.  However he tried a few times but he said that he could not see my SH2 connected at all online.  We were both puzzled as I was actually using it to 'Chat'.  The outcome was that he decided it best to send me a replacement SH2.  I will see how I get on with it

I will update here with progress on this.

[DavidM]

Thanks for getting back to me @EdLander .

Please do let me know how you get on with the replacement hub. If that doesn't work out we'll pick up from there.

Cheers

David

[DavidH54]

Thanks. Restart indeed sorted the printer and SkyQ box issues. Sonos remains hit and miss, but I guess I have to live with that.

[craftycooky]

@DavidH54 if you can plug one of your Sonos speakers into the hub or BT Disk with a Lan cable. This will resolve all the Sonos connectivity issues. 

[Steveee]

@DavidH54  What @craftycooky ssys is nearly correct about Sonos speakers. Unfortunately if you have a Sonos move speaker, as this is WiFi only, that may continue to have issues until you get the SH2 firmware update.

[craftycooky]

@DavidH54 The move will connect to sonosnet if there is another Sonos speaker plugged in with a Lan cable

[DavidH54]

Thanks for the Sonos advice. However it is a wifi only speaker, so LAN won’t help - and even if could connect, it’s not an easy cable run to the router. I just need to keep restarting the Sonos if it fails to connect to SH2.

[Steveee]

@DavidH54  which Sonos speaker is it?

[DavidH54]

It’s a Sonos One SL.

[Steveee]

@DavidH54 the SONOS ONE SL also uses SonosNET. If you’re still using the Sonos S1 app, you can buy a Sonos bridge on eBay and plug that into your router. This will move the speaker ifc the Wi-Fi onto its own dedicated mesh network.

that’s how I initially overcame the SH2 issues. It’s also very stable. The speaker becomes a node in the SonosNET network and if y add another Sonos speaker (apart from the move) it extends the network.