Thank you @DavidM .
I have received your message and replied with a little more information which I will repeat here:
I spoke (in Chat) to a person in BT Support this morning about this issue and he said he would try to push the Firmware Update to me. However he tried a few times but he said that he could not see my SH2 connected at all online. We were both puzzled as I was actually using it to 'Chat'. The outcome was that he decided it best to send me a replacement SH2. I will see how I get on with it
I will update here with progress on this.
Thanks for getting back to me @EdLander .
Please do let me know how you get on with the replacement hub. If that doesn't work out we'll pick up from there.
@DavidH54 if you can plug one of your Sonos speakers into the hub or BT Disk with a Lan cable. This will resolve all the Sonos connectivity issues.
@DavidH54 What @craftycooky ssys is nearly correct about Sonos speakers. Unfortunately if you have a Sonos move speaker, as this is WiFi only, that may continue to have issues until you get the SH2 firmware update.
@DavidH54 The move will connect to sonosnet if there is another Sonos speaker plugged in with a Lan cable
Thanks for the Sonos advice. However it is a wifi only speaker, so LAN won’t help - and even if could connect, it’s not an easy cable run to the router. I just need to keep restarting the Sonos if it fails to connect to SH2.
It’s a Sonos One SL.
@DavidH54 the SONOS ONE SL also uses SonosNET. If you’re still using the Sonos S1 app, you can buy a Sonos bridge on eBay and plug that into your router. This will move the speaker ifc the Wi-Fi onto its own dedicated mesh network.
that’s how I initially overcame the SH2 issues. It’s also very stable. The speaker becomes a node in the SonosNET network and if y add another Sonos speaker (apart from the move) it extends the network.