2.4GHZ and 5GHZ Bands BT Smart Hub 2

[Steveee]

@TimSmedley as said, you can connect a SONOS speaker or SONOS Boost to the router using Ethernet. This then bypasses the Wi-Fi network creating its own SonosNET mesh network.

the only speaker it doesn’t help is the MOVE but that supports 5Ghz Wi-Fi 

[makembill]

Are you able to use your Amazon Echos? I’ve never been able to re-activate mine since I changed hubs

[Bob1001]

@makembillReset it/them to their factory settings and start again.

Depending on which device there are various methods of resetting.

1 if there is a small hole in the bottom, stick a paper clip in and hold for about 10 seconds.

or

2 press both the microphone mute button and the volume down button at the same time, holding for at least five seconds.

or

3 hold down the action button (The rightmost button) for roughly 30 seconds.

[Steveee]

@makembillyes, I use Eco dots (3) and echo flex with no issues 

[CJKelly]

Hello could we please be updated? Thanks

[imjolly]

@CJKelly 

Updated for what?

[CJKelly]

Sorry I was responding to a message earlier on in the thread. A BT employer mentioned something about updating the firmware to allow the splitting of 2.4ghz and 5ghz WiFi? We've bought a baby monitor that isn't compatible with the 5ghz WiFi but we can't get it to connect to just the 2.4ghz WiFi. Any suggestions? We've got the bt smart hub 2.

[imjolly]

There is no firmware to split the networks 

Go to hub manager then wireless and turn off 5ghz network. Then connect your device to the 2.4ghz network now a d once connected re-enable 5ghz and device should be ok

[licquorice]

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@CJKelly wrote:

Sorry I was responding to a message earlier on in the thread. A BT employer mentioned something about updating the firmware to allow the splitting of 2.4ghz and 5ghz WiFi? We've bought a baby monitor that isn't compatible with the 5ghz WiFi but we can't get it to connect to just the 2.4ghz WiFi. Any suggestions? We've got the bt smart hub 2.

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Have you actually read any of the thread?

[Steveee]

@licquorice your comment isn’t helpful. This thread is now 96 pages long. It’s not surprising people are missing or misunderstanding  key points. Give the guy a break.