2.4GHZ and 5GHZ Bands BT Smart Hub 2

[Bob1001]

In the end I got so fed up that I turned off 5Ghz in the smarthub 2, I needed that hub for the Black discs, I then connected my old smart hub to it and turned off 2.4Ghz in that one.

I now have 2.4Ghz and 5Ghz running separately I will put it back once BT sees sense and updates the firmware so that the bands can be split.

[Gnomeface]

If you have an old router (a Homehub 5  is excellent) you can set it up as an access point and link it by ethernet cable to your Smarthub.  The access point can be given a different SSID (or even an SSID for each frequency) and needs to have a few settings changed (wifi channel, issuing device addresses, etc. - search the web for details) but that allows you to pick whichever of your sub-networks suits the device you are on.

My house has thick walls which limit the range of wifi so I use two Hub5 "routers" as access points, each with separate SSIDs for 2.4 and 5 GHz;  a central Smarthub provides the actual internet access.  I have a number of "smart" devices which need 2.4GHz and require the device being used to set them up to be on the same 2.4GHz SSID, so I just use the 2.4 SSID on the nearest access point to do this.

Replacing my Smarthub with a Smarthub2 shouldn't be an issue as I don't care which frequency that particular SSID uses - I can sign on to one of the others as necessary.

[Shutupshutters]

Please consider I have the update as I am having issues with connections of ovens and fridge.

Thanks

Chris

[Devon_Dave]

@Shutupshutters

If you want assistance from the forum can you give a bit more details on the problems you are having please. 

[DavidH54]

I'm back to having problems with 2.4GHz devices. Problem solved last year with the forced upgrade following my message #539. Started again this month. Last year problem was with Sonos and Canon Pixma printer. Now affecting SkyQ box. I've rebooted each device, several times, but not the Smart Hub 2 itself. My unaffected devices are all Apple.

Have BT done something with another upgrade? If not, what do I try next? Is it safe to reboot SH2?

[Steveee]

@DavidH54  Hi, my firmware was updated 5th Dec 2021 to v0.30.01.08093-BT

I've not noticed any issues but I don't have the SkyQ box.

Previously when I had issues following a firmware update BT advised me to restart the SH2 hub which fixed it.

[EdLander]

Hello,

I have been using my old SH1 because when I received the SH2 in February 2020 I encountered the previously discussed problem with 2.4GHz devices.  I have now started to use the SH2 but I notice that it isn't automatically updating the Firmware from the old Feb 2020 Version.

Could someone kindly send me details of who to contact to get the Firmware 'forced' to my router?.

Thank you.

[Steveee]

@EdLander hopefully a moderator will pick up your message, or look back on this thread and pm an admin from BT. They do respond. I think it’s @RobbieMac  or @NeilO 

[EdLander]

Thank you.

[DavidM]

Hi @EdLander and thanks for the post,

I can check this for you. I'll drop you over a private message now so you can get in touch. Thanks @Steveee for pointing this out.

Cheers

David