2.4GHZ and 5GHZ Bands BT Smart Hub 2

[trevorflt1]

Yes I am. Just worried that if I turn the 5Ghz off to force the 2.4 that any other devices I have connected to the 5Ghz will need to go through a reconnection process when I turn the 5 back on and that would be a nightmare! 😬
When you go to save the change switching off the 5 you do get a warning about other devices!

[licquorice]

What nightmare, 5Ghz devices will just reconnect automatically when you restore the 5Ghz signal. What do you think happens when 5Ghz devices move in and out of range?

[sukalo0290]

I have just received a new smart hub 2 and require the firmware update too please.

[licquorice]

Any firmware updates will be automatically applied if you leave the hub connected.

What version do you have and what are you expecting of the update?

[sukalo0290]

V0.19.03.03227-BT

To be able to have independent networks for 2.4 and 5ghz like my old Smart Hub 5.. I need to isolate the 2.4ghz network..

[licquorice]

Then you are going to be sorely disappointed, no firmware version splits the bands.

[sukalo0290]

Oh for god sake, might as well cancel my business broadband then.

Thanks for help.

[licquorice]

This is the residential forum not the business forum.

No idea whether the business hub is different, you need to ask on the business forum.

[bedcat1988]

I've just had an absolute DAY of this. Finally got my bedroom light working again through my Alexa.

It only works on 2.4GHZ and just *refused* to connect through my Hub 2 until I turned off 5GHZ (leaving 2.4 on) and then installing it. Once that was done, I just turned the 5 back on.

Been double and triple checking. It still works! Can't describe how happy I am after 2 phone calls with BT and 1 with the light's manufacturer and failing to find a new smart ceiling light that worked on 5HZ to buy on Amazon. I even followed this guy's advice and went two houses down until the signal on my phone got weak with my sister on the phone to flip the switch 3 times to make it flash, etc. so it was in pairing mode, etc. ! Knackered.

Hope this helps someone else out there! I was raging before lmao

[Bob1001]

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@licquoricewrote:

Then you are going to be sorely disappointed, no firmware version splits the bands.

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I don't know how many people have turned off 5Ghz just so it works, BT will not listen and provide an update so the frequencies can be split.

Yet another case of the customer is always wrong.

It will only get worse with the roll out of DV and people are forced to change to the smarthub 2 if they want to keep the phone line.