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Newbie
1,261 Views
Message 1 of 8

2 Ethernet plugs for the BT Infinity package is not enough

I went for the full BT package including Phone, Infinity Broadband and BT Vision. The pack came supplied with two white ethernet plugs. The plugs were used on the BT Vision and the Hub itself. The ethernet plugs improve your connection and you can plug your connection directly using an ethernet cable. 

My wireless connection downstairs is fine but is very weak upstairs. I work from home sometimes so you can imagine this is quite annoying. I had a wireless connector but upgraded to the TP-LINK which I bought from the BT Shop. 

My connection however keeps on going down especially when using webmail or even this. The connection dropped 4 times when typing this. I then have to enter my password each time.

I emailed BT twice. First time they sent me the filter which is not used with BT Infinity. The next time I got the help desk in India and they told me I would have to buy the ethernet plug seperate. They wouldn't budge on this stance. The plug costs around 50 pounds.

Why on earth aren't three plugs supplied especially when you need one for the hub and one for the Vision. Very annoying and frustrated with BT at the minute.

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7 REPLIES 7
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Contributor
1,258 Views
Message 2 of 8

Re: 2 Ethernet plugs for the BT Infinity package is not enough

Bt vision does not need a lot of bandwidth..................hence the cheap adaptors.

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Distinguished Sage
1,242 Views
Message 3 of 8

Re: 2 Ethernet plugs for the BT Infinity package is not enough

You don't get the plugs for BT Infinity, they're only provided to Vision customers so that you can have the hub and vision box in separate locations.

If you order Infinity as a standalone service, you don't get them.

If you want more, buy them yourself.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Highlighted
Contributor
1,239 Views
Message 4 of 8

Re: 2 Ethernet plugs for the BT Infinity package is not enough

You in a mood today Webby?

luv you...buy. lol.

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Distinguished Sage
1,237 Views
Message 5 of 8

Re: 2 Ethernet plugs for the BT Infinity package is not enough

@virgin please stop the negative posts this is a friendly constructive forum if you are having problems with your BT service the please start a post of your own and the community members will help you
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Highlighted
Contributor
1,236 Views
Message 6 of 8

Re: 2 Ethernet plugs for the BT Infinity package is not enough

What negative posts John?

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Distinguished Sage
1,228 Views
Message 7 of 8

Re: 2 Ethernet plugs for the BT Infinity package is not enough

This is an example "Talk Talk have a better router, more reliable,"

enough now said on the subject

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Distinguished Sage
Distinguished Sage
1,225 Views
Message 8 of 8

Re: 2 Ethernet plugs for the BT Infinity package is not enough

There is nothing to stop you running an Ethernet cable from your home hub to the BT Vision box, and using the powerline adapters for your other connection.

 

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