Hi all,
I've finally gotten fed up of the terrible service I'm getting from BT and decided to post in here as a warning to others about the woes of BT's fault reporting service.
I've been living at a house in North Wales for about 7 years and experiencing line problems over that time. But it has gotten worse over the last two years.
When I first moved in to the house we had terrible static on the line which over the course of three or four visits was cleared and the service worked well up until about 2 years ago. At that time one of the engineers said that most the pairs in the main line plant in the street were faulty and there was few spare pairs to choose from. Over the years I've caught engineers attempting to steal a pair and had to call BT out to replace the pair when it was stolen.
The static and crackling came back over the last 2 years and has been an ongoing issue ever since. I don't have access to the routing info to confirm if the pair was stolen and several dozen new houses have been built in the street I live on since I moved in without BT ever installing a new trunk in the street. I suspect the fault is in fact due to lack of working pairs in the street with an increased demand for new lines. This probably explains why there is an engineer in the street every week and the fault keeps coming back as they rob Peter to pay Paul in an endless loop. I've had about 10 new NTE's, two new routers, three new lines from the DP and purchased three new phones and even a corded phone to test the line (from the master socket to the test port) with the same intermittent crackling every time. I'm on BT FTTC and the issue happens night and day, every season, rain or shine. I've had the usual terrible service from BT from waiting on hold for 40 minutes to engineers never turning up to booked visits to random SMS messages appearing out of the blue saying an engineer is on the way when there isn't.
- How do I get BT to admit to this issue and replace the trunk?
- How to I confirm when the fault is fixed it stays fixed and doesn't get stolen by the next engineer to turn up at a neighbours house?
