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dan_mackey
Beginner
257 Views
Message 1 of 5

2 engineers failure to turn up, 1 fail to fix, #4 booked... what a week!

How can I speak to someone who can actually help me?

 

After 1 week without service, 3 engineers booked so far, two 'no shows' and another completely useless one who couldn't work his equipment, who can I escalate this to?

 

I'm going round in circles and having taken so much time off work in the past week, I cannot afford anymore.

 

HELP!

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4 REPLIES 4
Sage
Sage
252 Views
Message 2 of 5

Re: 2 engineers failure to turn up, 1 fail to fix, #4 booked... what a week!

Contact the forum mods, they will reply within 3 days. They will  be your one point of contact until your issue is resolved.

 

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dan_mackey
Beginner
184 Views
Message 3 of 5

Re: 2 engineers failure to turn up, 1 fail to fix, #4 booked... what a week!

Contacted the Mods as suggested.. it's been 3 days... & nothing!

 

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Distinguished Sage
169 Views
Message 4 of 5

Re: 2 engineers failure to turn up, 1 fail to fix, #4 booked... what a week!

the mods have a backlog of mails at the moment and are therefore taking longer to reply typically 4/5 working days
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openwm
Aspiring Expert
157 Views
Message 5 of 5

Re: 2 engineers failure to turn up, 1 fail to fix, #4 booked... what a week!

you never want an engineer who cant work his equipment

 

never have faith in them

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